Director Shared Services

Overview

The Director of Support Services is responsible for leading, governing, and continuously strengthening the core corporate support functions, including Human Resources, Accounts and Finance, Procurement, and Office Administration. Reporting to the General Manager, the role ensures that support services operate as integrated, well-governed mandate.

The Director is accountable for establishing clear policies, internal controls, and service standards across all support functions, ensuring compliance. A key emphasis is placed on predictability, transparency, and continuous audit readiness, enabling leadership and delivery teams to rely on timely, accurate, and defensible support services.

In addition to functional oversight, the role is responsible for professionalizing office administration and facilities operations across locations, ensuring physical work environments, administrative services, and internal processes support productivity, security, and organizational effectiveness in a growing and geographically distributed authority.

• Provide overall leadership and governance for Human Resources, Accounts and Finance, Procurement, and Office Administration functions.
• Define and maintain clear operating models, roles, responsibilities, and decision rights for centralized and distributed support services.
• Establish consistent service standards and internal service-level expectations applicable across locations.
• Ensure alignment of support services with strategic objectives, operating plans, and evolving organizational maturity.
• Act as a trusted advisor to the General Manager and senior leadership on corporate services performance, risks, and organizational readiness across the organization.

• Oversee workforce planning, recruitment, onboarding, performance management, and employee relations.
• Ensure consistent application of HR policies, grading structures, compensation frameworks, and performance management principles, with appropriate localization for labor laws and employment practices in different jurisdictions.
• Support leadership in organizational design, role clarity, and capability development across headquarters and delivery centers.
• Ensure accuracy, integrity, and confidentiality of HR data and reporting across locations.

• Provide governance and oversight for budgeting, financial planning, accounting, and financial reporting
• Ensure effective financial controls, consistent accounting practices, and continuous audit readiness across jurisdictions.
• Oversee budget preparation, monitoring, and variance management for headquarters and international operations.
• Ensure timely, accurate, and consolidated financial reporting to leadership and relevant oversight bodies.
• Coordinate internal and external audits covering multi-location operations and ensure closure of findings.

• Oversee procurement planning, sourcing, contracting, and vendor management activities.
• Ensure procurement processes are transparent, compliant, and aligned with approved policies, thresholds, and governance requirements.
• Promote value-for-money principles and consistent vendor governance across jurisdictions.
• Establish and monitor vendor performance and compliance frameworks applicable to both local and international vendors.
• Coordinate procurement practices to support delivery centers and distribute teams while managing risk and contractual exposure.

• Lead and professionalize office administration and facilities management functions across.
• Ensure effective management of office operations, facilities, security coordination, access control, and administrative services at headquarters and international offices.
• Oversee facilities-related contracts, service providers, and administrative vendors across locations.
• Ensure physical work environments support productivity, safety, security, and employee well-being in diverse operating contexts.
• Establish clear administrative processes for asset management, records management, logistics, and general office services…