Assistant Manager - Public Area

Job Description

About Wynn Al Marjan Island:
On schedule to open in the United Arab Emirates in Spring 2027, Wynn Al Marjan Island has been created as an opulent and entertaining beachside destination for discerning guests to play and relax. Located less than 50 minutes from Dubai International Airport, this integrated resort offering 1,530 rooms and suites, 22 restaurants and lounges, a theatre, nightclub, and five‑star spa is currently under construction on a picturesque island that gracefully curves into the Arabian Gulf.

Wynn Al Marjan Island is currently seeking an Assistant Manager – Public Area to join the resort’s hotel Public Area team.

The primary duties and responsibilities of this role are:

• To champion Wynn Al Marjan Island’s values and objectives such as Colleague Engagement Survey and FORBES 5 Star Classification.
• Ensure the daily cleaning and maintenance of all public areas is carried out in a timely and efficient manner and as per resort standard procedures.
• Ensure the night cleaning of all areas is carried out according to resort standards.
• Ensure all colleagues attend duty in a proper uniform, on time, and well groomed.
• Hold daily briefing with the team ensuring everyone has all the updated and correct information to carry out their duties.
• Assist the Manager with the daily operations of the Public Area Department.
• Implement and monitor cleaning and maintenance programs in all public areas and throughout the hotel and gaming areas.
• Conduct daily inspections of the daily upkeep and maintenance of public areas, including gaming areas, restrooms, shopping arcade, banquet rooms, lobbies, guest hallways, pool, porte cochere, exterior and offices.
• Monitor and lead special projects, including periodic deep cleaning, painting, chandelier cleaning, carpet shampooing and marble restoration.
• Liaise with the Manager and Property Operations Department to resolve maintenance requests, issues and complaints.
• Monitor quality control mechanisms for Public Areas, including health and safety, cleaning and maintenance, service standards, staff grooming, use of cleaning chemicals and equipment handling.
• Monitor inventory levels of cleaning chemicals and tools and maintain adequate stock levels according to operational needs.
• Arrange repairs and maintenance checks of cleaning equipment to maximize efficiency and productivity.
• Coordinate with Supervisors and Coordinator to schedule changes and make adjustments.
• Assist Manager to carry out Public Area administration and paperwork.
• Coordinate, prepare and report operating expenses, payroll budgets and updates on capital improvements for Manager’s approval.
• Accept any other duties and responsibilities assigned by the Public Area Manager and assume responsibilities in the Manager’s absence.
• Coordinate with relevant departments to satisfy guests’ requests and continuously improve health and safety standards.
• Respond to guests’ requests, investigate and handle complaints promptly and to their satisfaction.
• Execute corrective action if necessary and ensure follow-through if no immediate solution can be found.
• Provide feedback to guests’ recommendations, share their ideas with staff and management.
• Analyze and approve rosters, vacations and breaks and ensure manpower meets business demands.
• Monitor Team Members’ attendance and analyse and approve overtime/undertime records.
• Monitor departmental training plans.
• Supervise and lead the team to achieve department goals.
• Attend and participate in regular briefings and disseminate relevant information to the team.
• Hire, train, supervise, and manage Public Area staff.
• Coach, motivate, counsel and evaluate staff and encourage their participation in decision‑making.
• Test and correct any deviations from procedures swiftly through on the job training.
• Assess adherence to standards and arrange training sessions and refresher courses for staff in coordination with the Manager and Trainer.
• Maintain effective communication with all Team Members by providing written and verbal translations.
• Monitor Team Members’ manners and grooming according to Company standards.
• Promote a work environment where employees feel valued,…