Assistant Manager - Residential Operations

Assistant Manager - Residential Operations

AURAK invites applications for the position of Assistant Manager for Residential Operations
, a key role supporting the effective management and continuous enhancement of the University’s student housing experience.

This is an exciting opportunity for a service-oriented and proactive professional to contribute to the delivery of high-quality residential services. The role focuses on ensuring a safe, inclusive, and well-maintained living environment, enhancing student engagement, and supporting day-to-day residential operations to promote student wellbeing and community development.

The Assistant Manager for Residential Operations is responsible for the strategic and operational management of residential facilities  role oversees maintenance planning, facilities operations, vendor coordination, budgeting, and compliance to ensure safe, efficient, and high-quality residential environments. The position supports in leading residential staff and systems, asset planning, and works directly with AURAK Facilities Management Department and relevant authorities to implement preventative maintenance, risk mitigation, and sustainability initiatives.

The Assistant Manager ensures compliance with health, safety, regulatory standards, and plays a key role in crisis response and operational continuity. Additionally, the role supports staff supervision, training, on-call structures, and collaborates across departments to uphold residential standards, enhance service delivery, and contribute to institutional objectives.

• Facilities and Operations
• Community and Residential Staff Development
• Student Conduct and Crisis Management
• Departmental Responsibilities

• Academic Essential: Minimum of a bachelor’s degree in law, Facilities Management, and/or Operations Management.
• Desirable: Master’s degree in Law and/or Facilities Management, or equivalent combination.

• Essential: Experience in leading facilities and/or operations management.
• Desirable: Professionally accredited membership in Facilities Management (e.g. IFMA, MEFMA).

• Essential: 3-5 years of facilities management experience including support to residential facilities.
• Desirable: 3-5 years of administrative experience in a university environment, including within residence life/housing operations, academic credentials or similar experience in a closely related field.
• Demonstrated knowledge and experience of residence life and housing operations; ability to offer clear judgement that navigates and coordinates the importance of residential life and housing operations.

• Ability to use and leverage technology and platforms for information and administrative management in support of problem-solving and decision-making.
• Knowledgeable and proven experience working with a diverse group of individuals and a demonstrated ability to provide leadership in an environment that promotes sustainability, diversity and inclusion. Strong working knowledge and ability to lead, communicate with and influence a diverse group of colleagues and students.
• Demonstrated ability to train/mentor full-time staff and student leaders in facilities management operations. Must be a dynamic, creative, innovative, and collaborative leader who can sustain current services, develop new initiatives, manage a complex organization, and understand the comprehensive interconnections among members of the AURAK community.
• Professional who possesses strong verbal and written communication skills and who communicates in a timely manner, with appropriate frequency, and with appropriate discretion.
• Demonstrated experience developing and managing resources and budgets to deliver on facilities /operations/services.

Fluent English is required. Bilingual and/or fluency in Arabic is essential.

• Internal:
  Students, Faculty, Staff
• External:
  Parents, University Partners, External Contractors, Government Departments and Officials

• Service Excellence
• Professional Ethics and Integrity
• Problem-solving
• Time Management
• Teamwork

AURAK is a proud equal opportunities employer and encourages applications from all qualified applicants irrespective of race, color, religion, gender, national origin, disability, or age.