Restaurant Reservations Agent - Waldorf Astoria

Job Description – Restaurant Reservations Agent – Waldorf Astoria Ras Al Khaimah (HOT0

CCP3)

Job Description

Restaurant Reservations Agent – Waldorf Astoria Ras Al Khaimah

Job Number: HOT0

CCP3

Waldorf Astoria Ras Al Khaimah, Vienna Street, Ras Al Khaimah 99999

A Restaurant Reservations Agent will serve as the main contact for restaurant reservations at the hotel; therefore, must offer an excellent service and influence the Guest decision to stay at the property.

As a Restaurant Reservation Agent, you will serve as the first line of inquiry for outlet reservations within the hotel. Restaurant Reservations Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Restaurant Reservations Agent will perform the following tasks to the highest standards:

• Convert, quickly, inquiries into business
• Respond, positively, to sales inquiries to develop future sales leads
• Identify sales leads, as appropriate
• Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation
• Provide prompt and efficient service while maintaining the hotels brand standards

A Restaurant Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• A highly professional telephone manner and excellent communication skills
• Outstanding administration and organizational skills

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in a Reservations environment
• Tertiary qualifications, or other collegiate-level degree

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.

And, our amazing Team Members are at the heart of it all!