Sales Manager; MICE and Government - Waldorf Astoria

Overview

Sales Manager (MCIE and Government) responsible for driving revenue growth across multiple Hilton properties by developing and executing strategic sales initiatives. Manage key accounts, identify new business opportunities, and collaborate with hotel teams to ensure the delivery of exceptional guest experiences.

In exceptional destinations around the globe, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations, as well as fresh, modern expressions of Waldorf Astoria's rich legacy. Waldorf Astoria provides guests the exceptional environment and the personalized attention of true Waldorf service that creates a singular experience.

If you understand the value personalized attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may be just the person we are looking for to work as a Team Member with Waldorf Astoria Hotels & Resorts. Because it’s with Waldorf Astoria Hotels & Resorts where we promise our Guests a single rich, experience at every extraordinary place they visit.

• Develop and implement sales strategies and action plans to achieve revenue targets across multiple properties
• Manage a sales team, providing leadership and direction to ensure that team members are motivated and productive.
• Analyze market trends and competitor activities to identify opportunities for growth.
• Build and maintain strong relationships with key customers and partners, including attending industry events and conferences as required.
• Manage a portfolio of key accounts, ensuring strong relationships and repeat business.
• Conduct regular client meetings, presentations, and site inspections to showcase hotel offerings.
• Meet or exceed sales targets by developing and implementing effective sales strategies and action plans.
• Identify and proactively pursue new business opportunities across corporate, government, and MICE segments.
• Attend industry events, trade shows, and networking functions to promote the hotels.
• Communicate with clients to understand their needs and provide solutions to meet their requirements.
• Prepare and deliver sales presentations and proposals, and negotiate contracts with customers.
• Collaborate with other members of the sales team and other departments, such as marketing and operations, to ensure that customer needs are met and sales targets are achieved.
• Maintain accurate and up-to-date sales data, including customer information, sales reports, and inventory levels. Ensure that all sales activities are conducted in compliance with company policies and procedures.

• Secure compliance with Hilton Worldwide Brand Standards.
• Uphold Hilton brand standards in all sales activities and client interactions.
• Act as an ambassador of the Hilton brand and values, delivering exceptional service and professionalism at every touchpoint.
• Maintain a high level of product knowledge across the hotel to confidently present their unique selling points.
• Adhere to all relevant Health, Safety and Environment procedures, instructions and controls and act in emergency situations.
• Perform related tasks and duties as assigned and deemed necessary by management.
• Maintain high standard of personal appearance and hygiene at all time.

• Good level of speaking, reading, and writing in English language.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Ability to work under pressure and meet targets in a dynamic environment.
• Knowledge of the local market and competitive landscape is a plus.
• Proven track record of achieving sales targets and driving revenue growth.
• Ability to communicate effectively with guests and team members verbally or in written form.
• Ability to follow all safety procedures/standards and able to recognize and act in emergency situations
• Strong organizational and administrative skills

Work Locations
Waldorf Astoria Ras Al Khaimah

Schedule
Full-time

Brand
Waldorf Astoria Hotels & Resorts

Potential Benefits
Housing, Transport, Additional benefits as per company policy

Job
Sales and Marketing