PT Member Service Specialist -Rathdrum

Do you enjoy guiding people to the help they need? Do you love learning how to solve new puzzles? Are you someone who regularly keeps a positive attitude and a smile on your face?

ICCU’s mission is to help our members achieve financial success. As a Member Service Specialist (MSS), you will be the first face our members see and seek help from when they walk through the doors at one of our branches.

The schedule for this position is Monday‑Friday 11:00 am‑3:00 pm with every other Saturday 8:45‑3:15 pm, or Tuesday and Thursdays 9:15‑6:15 and every Saturday 8:45‑3:15 pm, or Friday and Monday 9:15‑6:15 with every Saturday 8:45‑3:15 pm.

• Ensuring member satisfaction through courteous, accurate, and efficient service.
• Providing general information to members about our Credit Union Services.
• Referring members to products and services that will assist them in achieving financial success.
• Learning a variety of channels and systems to perform member transactions.
• Utilizing resources to resolve member concerns on the first contact.
• Informing your manager of member needs regarding our products and services.
• Demonstrating our core values of Honesty and Integrity, Respect and Dignity, Growth and Performance, and Improvement and Accountability in your behavior at work.

• A High School Diploma or GED.
• Good communication and interpersonal skills.
• Proficiency with a calculator and ability to handle cash efficiently and accurately.
• Ability to learn a variety of channels and systems.
• Ability to maintain confidentiality of Credit Union records.

• Knowledge of the Financial Industry.
• Prior experience in a Customer Service role.

Also, this role requires physical abilities including the ability to stand for extended periods of time, lift 20‑40 pounds of office supplies, reach keyboards, and operate basic office machines.

• Competitive Pay
• Generous Paid Time Off
• 11 Paid Holidays
• Matching 401(k) and Pension
• Employee Assistance Program
• Employee Wellness Program
• Paid Group Life and Disability Insurance
• Business Discounts (such as cell phone service and gym memberships)
• And More

ICCU is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, age, disability, protected veteran status or other characteristics protected by law.

The above statements reflect the general details considered necessary to describe the essential functions of the job and should not be construed as a detailed description of all the work requirements that may be inherent to the job.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.