Quality Technician

Get to know us: NOVO Health Services offers linen management solutions to the healthcare industry. NOVO Health keenly focuses on safety and infection control and provides its partner hospitals with a value-driven linen management control system that measures and monitors linen utilization by department to eliminate excess internal costs. NOVO's wide range of service programs offer a variety of options to provide a seamless, single source distribution system.

NOVO's regional healthcare linen facilities are HLAC accredited and operate with state-of-the-art processing equipment and processes.

The Quality Technician plays a critical role in supporting site-level Quality and Compliance systems to ensure the hygienic processing of healthcare textiles. This position is responsible for maintaining daily compliance with HLAC, TRSA Hygienically Clean, and ISO 9001:2015 standards while serving as a key on-site resource for infection prevention, product quality, and document control.

This role partners closely with plant leadership to uphold quality standards, support continuous improvement initiatives, and ensure readiness for audits and accreditation reviews.

Key Responsibilities

* Conduct routine audits to ensure compliance with HLAC, TRSA Hygienically Clean, ISO, and internal quality standards

* Support document control processes, including creation, revision, and approval of site-level documentation

* Assist in customer complaint investigations, including data collection and root cause analysis

* Perform incoming product inspections and monitor supplier performance to ensure quality standards are met

* Track, analyze, and report defect rates to identify trends and support continuous improvement initiatives

* Verify critical-to-quality (CTQ) process parameters to ensure consistent product quality

* Support corrective and preventive action (CAPA) processes

* Provide recommendations to improve quality, efficiency, and compliance across operations

* Serve as the on-site liaison for internal audits, regional quality visits, and accreditation reviews

Qualifications & Experience

* 2-3+ years of experience in quality, compliance, or production support (preferred)

* Familiarity with HLAC, TRSA Hygienically Clean, or similar hygiene and quality programs

* Working knowledge of ISO 9001:2015 standards and internal audit processes

Skills & Competencies

* Strong understanding of document control, recordkeeping, and training systems

* Analytical mindset with the ability to interpret data, identify trends, and drive improvements

* Excellent communication and interpersonal skills

* Ability to collaborate effectively with plant staff, management, and senior leadership

* Proficiency in Microsoft Office and systems such as SharePoint or Smartsheet for QMS tracking

What we can offer you as a full-time associate:

Competitive pay

Paid Holidays

Paid Time Off Program (PTO)

401(k) w/Employer Match

Flexible Spending Account (FSA)

Health Savings Account (HSA)

Medical, Dental, and Vision Programs

Basic Life/AD&D Insurance

Long-Term Disability (LTD)

Why work for Novo Health Services?

NOVO Health Services strives to be the employer of choice in the hospital sterile and hygienically clean linen industry. To do that, we provide a safe, positive work environment where our associates experience tremendous growth and related opportunities for advancement.

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All applicants will be considered for employment without attention to race, color, sex, sexual orientation, gender identity, national origin veteran, or disability status. We are proud to be an equal opportunity workplace and an affirmative action employer. Drug-Free Workplace.