Office Support Specialist

Office Support Specialist I

Come join the Wyoming Department of Corrections (WDOC)! The State of Wyoming offers a comprehensive benefits package including retirement, insurance, paid leave, and more. The Wyoming State Penitentiary is seeking an Office Support Specialist I to assist in our Case Management Department. This position is responsible for a wide range of general and agency-specific office and administrative tasks. The desired candidate will be self-motivated, detail-oriented, and have a good understanding of a variety of software programs.

This position provides support to the Unit Manager and Case Management staff and may work with the inmate population.

Working for the State of Wyoming offers more than a paycheck. Our total compensation package includes:

• Comprehensive health, dental, and vision insurance
• Paid vacation, sick leave, FMLA, and holidays
• Retirement - Pension and 457B plans that help you build a secure future
• Flexible schedules and work-life balance options
• Meaningful work that makes a difference for Wyoming communities and MUCH MORE!

Rawlins offers the perfect blend of small-town charm and big adventure. Nestled in the heart of Carbon County, it's a community surrounded by wide-open spaces and outdoor recreation opportunities. Spend your weekends fishing for trout and walleye at Seminoe State Park, hitting the ATV trails, enjoying a round at the local golf course, or experiencing the excitement of local rodeos. Plus, Casper is just a short drive away for even more outdoor and cultural experiences.

Wyoming has no state income tax, meaning more of your paycheck stays with you!

Human Resource Contact: alisha.witt or

Essential functions include:

• Acts as a specialist in the assigned program area, performing the most complex technical duties, including legal secretary responsibilities.
• Performs, leads, or supervises a wide variety of moderate to complex program and operational support duties.
• Serves as subject matter expert.
• Applies knowledge of programmatic and administrative requirements.
• Resolves problems and makes recommendations for improvements.
• Performs specialized tasks and coordinates general office functions such as budget, legal work, administrative, property management, travel arrangements, procurement, personnel, information systems, or fiscal duties, and provides staff training.
• Conducts research, troubleshoots office systems or procedures for efficiency and accuracy; collects, organizes, and detailed writing the required documentation in answering queries.
• Coordinates and/or acts as a liaison between the agency or work unit and other agencies.
• Processes monthly electronic filing; corresponds with operators regarding production filing; sets up new operators for electronic filing.
• Maintains financial or other records; verifies statistical reports for accuracy and completeness; assists with publishing statistical reports.
• Accurately maintains agency files and records; inputs data into databases.
• Prepares reports; verifies computer systems, databases, and coded data for accuracy.
• Responds verbally and/or in writing to requests for information.
• Screens and corrects documents for procedural compliance; evaluates the information for accuracy.
• Provides customer service to inmates and staff, acts as a resource, and explains rules and procedures to co-workers and/or inmates.
• Responsible for inventory assets.
• Performs administrative duties requiring considerable judgment, involving fiscal, human resources, or other specific program areas.
• Resolves some light computer issues/concerns.
• Interviews customers/clients to evaluate and determine needs.
• Refers customers to appropriate supportive service agencies.
• Tracks information.
• Maintains and reviews case files to determine actions to be taken.
• Evaluates information for accuracy.
• Assures procurement process is managed appropriately and according to established procedures.
• Responsible for ensuring a safe and enjoyable workplace, including participation in initiatives designed to promote a positive work environment

Preferences:

• Strong knowledge of Excel and Microsoft Word
• 2-4 years of progressive work experience in a clerical setting
• Work experience in a correctional or secure setting

Knowledge:

• Applicable federal, state, and local laws, codes, regulations, and policies, technical processes, and procedures related to the department.
• Principles and procedures of financial record keeping and reporting, basic accounts payable and purchasing.
• Principles and practices of employee supervision, training, and evaluation.
• Techniques for providing a high level of customer service.

Minimum qualifications:

Education:

Associate's Degree (typically in Business)

Experience:

0-1 year of progressive work experience (typically in Business Office Communications) with acquired knowledge at the level of an Office Assistant II OR

Education & Experience Substitution: 2-4 years of progressive work experience (typically in Business Office Communications) with acquired knowledge at the level of an Office Assistant…