Dispatcher, Customer Service​/HelpDesk

Overall Functions

Operates various forms of communication devices and is responsible for obtaining accurate information from a reporting party, computer, or other source, and relaying that information concisely and accurately to the peace officer or other official in the field.

One (1) of eight (8) dispatch staff reporting to the Undersheriff.

• Communicate effectively and coherently over law‑enforcement multi‑channel radios while initiating and responding to multiple radio communications.
• Answer phone calls, including 911 calls for service and administrative phone lines.
• Gather information and prioritize calls to relay information to field or support personnel as appropriate.
• Stay aware of the location of all officers and employees in offices or that are on the street.
• Perform dispatcher duties for ambulances, fire departments, etc.
• Complete daily and weekly test pages as needed.
• Monitor commercial/private alarms, panic buttons and dispatch appropriate staff.

• Gather and compile information from various computer files to aid in investigations, as required by law enforcement.
• Maintain dispatch log.
• Make accurate and timely entries and updates of articles, vehicles, and personnel into National Crime Information Computer.
• Maintain proper records for criminal history requests and disseminations, local arrests, tickets, calls for services, and radio logs.
• Maintain files of documents.
• Follow all procedures and policies established by the Sheriff.
• Maintain a library of appropriate manuals to aid field officers.
• Directories.
• Maps.

• Monitor alarms and dispatch appropriate personnel.
• Ensure external security of the Sheriff’s Office and Jail through the use of monitors.

• Greet the public in a friendly, helpful, and professional manner on the telephone, radio network, and in person.
• Maintain confidentiality on all official business.
• Professionally relate to emergency staff and the public to coordinate an expeditious solution to the situation that is called in.

• Alarms.
• Panic buttons – dispatch Patrol Officer to appropriate location.

• Back up other dispatchers as necessary.
• Subject to Call Out.
• Subject to On Call.

Only minimum duties are listed. Other responsibilities may be required as requested by the Sheriff.

Note:

Higher “Priority Values” are priority tasks requiring greater skill emphasis compared to lower “Priority Values”. Higher “Priority Values” do not necessarily equate to a greater amount of time spent on those tasks.

NOTE:

These are tasks that the Sheriff has determined are non‑essential.