Customer Service Rep; Cedar St

Customer Service Rep (06019) – 312 W Cedar St

Employment Type: Part-time

Job Category: Store Customer Service Rep

Responsible for product preparation, order taking (telephone and in‑person), inventory management, equipment maintenance, and customer service. Work within a 24/7 dynamic environment, handling cash transactions and performing physical tasks such as stocking, lifting and loading deliveries, and operating kitchen equipment.

• Stock ingredients from delivery area to storage, work area, and walk‑in cooler.
• Prepare product and receive and process telephone orders.
• Take inventory and complete associated paperwork.
• Clean equipment and facility approximately daily.
• Enter orders using a computer keyboard or touch screen.
• Maintain accurate monetary change and handle cash transactions.
• Communicate with customers and co‑workers verbally and over the phone.
• Operate delivery and in‑store equipment safely.

• Must be 16 years of age or older.
• Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
• Good verbal, written, and telephone communication skills.
• Motor coordination and manual dexterity for rapid and precise movements.
• Physical stamina to stand for extended periods, walk on varied surfaces, and lift up to 50 lbs.
• Ability to use a computer, telephone, and other store equipment.

• Standing:
  Most tasks performed from a standing position; surfaces include ceramic tile or linoleum.
• Walking:
  Normal office tasks performed at a desk or table.
• Lifting and Carrying:
  Bulk product deliveries up to 50 lbs, cases, large cans, pizza sauce up to 30 lbs, and dough trays (≈12 lbs each) over short distances.
• Push/Pull:
  Trays on dollies up to 30 in, requiring up to 7.5 lb force.
• Climbing and Bending:
  Occasionally navigate stairs or ladders, bend at the waist for assembly, and perform forward bending at counter.
• Reaching:
  Reach above 72 in to operate ovens and adjust shelving.
• Hand Tasks:
  Frequent use of forearms, wrists, and fine motor skills for handling dough, pizza cutters, and boxes.
• Machines/Tools:
  Use of computers, telephones, calculators, and kitchen tools.

Orientation and training provided on the job.