Branch Manager

Branch Manager

The Branch Manager exercises complete responsibility for developing and managing a business operation that increases sales, profitability, market share, and customer and employee safety and satisfaction. They direct, coordinate and monitor all branch operations including sales, warehouse, logistics, inventory, finances, facility maintenance, and personnel development activities.

• Recognizes issues, problems, or opportunities and determines action needed.
• Gathers and organizes information
  - Identifies the need for, collects, and organizes information to better understand problems, opportunities; compares and combines information to identify underlying issues.
• Interprets and analyzes information
  - Integrates information from a variety of sources; detects trends, associations, and cause-effect relationships.
• Generates alternatives
  - Creates relevant options for addressing problems/opportunities and achieving desired outcomes.
• Chooses appropriate action
  - Formulates clear decision criteria; evaluates options by considering implications, especially the impact on a company's financial picture; chooses an effective option.
• Commits to action
  - Implements decisions or initiates action within a reasonable time; monitors results and makes adjustments as needed. Accountability built in to ensure success. Delegates effectively.

• Shares appropriate responsibilities
  - Allocates decision-making authority and/or task responsibility in appropriate areas to appropriate individuals.
• Clearly defines parameters
  - Sets guidelines of delegated responsibility, including decision-making authority and any required actions, constraints, or deadlines. Able to delegate both routine and important tasks.
• Provides support without removing responsibility
  - Suggests resources and provides assistance or coaching as needed; expresses confidence in the individual. Trusts people to perform.
• Stays informed
  - Establishes appropriate procedures to keep informed of issues and results in areas of shared responsibility.
• Communicates time frames
  - Builds due dates into assignments and task delegations; effectively communicates milestones and expected results.
• Gathers appropriate information
  - Asks questions to obtain relevant information; convenes meetings to review progress and share information; gets feedback on results from those directly involved. Provides needed resources.
• Evaluates results
  - Meets formally with peers, associates, and management to review the results of an assignment, project, or delegated task.

• Prioritizes
  - Identifies more critical and less critical activities and assignments; adjusts priorities when appropriate.
• Establishes S.M.A.R.T. goals in line with company goals and values. Implements action plans with timelines with deliverables and measure results.
• Determines tasks and resources
  - Determines project or assignment requirements by breaking them down into tasks and identifying types of equipment, materials, and people needed.
• Schedules
  - Allocates appropriate amounts of time for completing work, while avoiding scheduling conflicts and overruns; develops timelines and milestones for goals and projects.
• Leverages resources
  - Identifies and takes advantage of available resources.
• Stays focused
  - Understands the importance of time management in order to effectively use time and prevent irrelevant issues or distractions from interfering with work completion.
• Accountability – Holds self and others accountable for deadlines, assignments, etc.
• Communication – Keeps team up-to-date on progress, milestones, assignments, etc.

• Organizes the communication
  - Clarifies purpose and importance; stresses major points; follows a logical sequence.
• Maintains audience attention
  - Keeps the audience engaged through use of techniques such as analogies, illustrations, humor, an appealing style, body language, and voice inflection.
• Adjusts to the audience
  - Frames message in line with audience experience, background, and expectations; uses terms, examples, and analogies that are meaningful to the audience.
• Ensures understanding
  - Seeks input from…