Retail Sales Mobile Associate | Bilingual Spanish

Job Overview

This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast‑paced environment. The role focuses on building proficiency in customer service and sales to deliver personalized device and service solutions. It requires consistent use of digital tools to demonstrate network coverage and service benefits effectively. Success is measured by the ability to build customer relationships, complete training, and contribute to a seamless customer experience.

The work enhances customer loyalty and supports team initiatives through effective communication and service delivery.

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs;
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions;
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support;
• Engage customers by exploring their needs and providing hands‑on demonstrations of technology and accessories;
• Also responsible for other duties/projects as assigned by business management as needed.

• High School Diploma/GED (Required);
• 6 months of customer service and/or sales experience, Retail environment (Preferred).

• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it (Required);
• Competitive drive and proven ability to succeed in a fast‑paced sales environment (Required);
• Effective at balancing customer needs and performance goals (Required);
• At least 18 years of age;
• Legally authorized to work in the United States.

Travel Required:

No.

No.

No.

Hourly Base Pay: $18.00, plus $5.00 per hour training pay. Within the first 90 days, Mobile Associates receive on‑the‑job training and are eligible for hourly training pay. Upon completion, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000 per year. All employees are guaranteed to earn $20 per hour inclusive of base pay and incentives.

All employees are eligible for an Annual Stock Grant.

Benefits include medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays (approximately 4 weeks for new full‑time employees and 2½ weeks for new part‑time employees), paid parental and family leave, family building benefits, back‑up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short‑ and long‑term disability, and various voluntary insurance plans.

Eligible employees can also receive mobile service & home Internet discounts, pet insurance and access to commuter and transit programs.

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state or local law.

Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un‑carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing Applicant Accommodation@t‑ or calling 1‑844‑873‑9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non‑accommodation related requests.