Service Advisor

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time – Sales – Raynham, MA, US — 4 days ago — Requisition .

Salary Range: $70,000.00 to $ annually.

At Mastria Automotive, family values are at the heart of everything we do. We’re more than just a workplace; we’re a family. We embrace unwavering core values that prioritize the customer experience, a family‑oriented culture, and professional growth. As a forward‑thinking and tech‑savvy automotive group, we’re looking for Service Advisors to join our family and embark on a fulfilling career path while upholding these core values.

As a Service Advisor, you’ll play a crucial role in shaping the future of automotive service while maintaining these values.

• Dedication – We are punctual, ready, and focused on our tasks.
• Intelligent – We embrace change and make informed decisions.
• Resourceful – We creatively solve problems and make practical decisions.
• Customer‑Focused – We prioritize meeting or exceeding customer expectations.
• Professional – We maintain professionalism and separate personal issues from our work.
• Ethical – We conduct ourselves with honesty, integrity, and responsibility.

• Competitive Compensation – Earn a rewarding salary with the option for same‑day pay.
• Supportive Work Environment – Be part of a welcoming team atmosphere where collaboration and teamwork are valued.
• Paid Vacation & Holidays – Take the personal time you deserve.
• Comprehensive Health Benefits – Medical and dental insurance options to keep you and your family healthy.
• 401(k) Retirement Plan – Secure your future with employer matching contributions.
• Free Life Insurance ($50,000 Benefit) – Peace of mind for you and your family, fully provided by Mastria.
• Employee Vehicle Purchase Program – Access exclusive discounts on vehicle purchases.
• Professional Growth – Ongoing training, development programs, and clear opportunities for advancement within our growing company.
• Collaborative Team Environment – Be part of a supportive team that values and recognizes your contributions.
• Paid Volunteer Day – Receive a paid day off to support the charity of your choice, reflecting our dedication to community service and our role as co‑sponsors of employee‑driven charitable initiatives.

• Schedule service appointments and gather customer and vehicle data, leveraging our modern digital systems.
• Welcome customers warmly and promptly, showcasing our tech‑savvy approach.
• Document vehicle issues accurately and digitally on repair orders.
• Use cutting‑edge technology to access service history and recommend additional needed services.
• Advise customers on car care using the latest manufacturer recommendations.
• Explain completed work and all charges using digital platforms for transparency.
• Review repair orders electronically, ensuring work is completed and authorizations are noted.
• Close repair orders efficiently, thanks to our streamlined digital processes.
• Embrace a culture of continuous improvement and innovation.

• Outgoing and friendly personality.
• Excellent customer service skills.
• Self‑motivated and eager to learn in a tech‑driven environment.
• Strong communication skills.
• High energy and enthusiasm for modern automotive service.
• VW or Audi experience preferred, but not required.

Join our Mastria Auto Group family, where our core values of ethics, professionalism, customer focus, intelligence, dedication, and resourcefulness define our culture. Be a part of the future of automotive service by applying now. Start an enriching career journey with us and uphold our unwavering commitment to family, growth, and excellence!