Integrated Operations Lead

Our IOL is responsible for:
Business Development

Activities:

• Utilize online tools daily (Hubspot, JJEDs, Fieldglass & KSN) for strategic alignment and reporting.
• Log and track all interactions with J&J business partners in Hubspot, manage contacts, and maintain accurate records.
• Collaborate with OOP Sales teams, IOL peers, and Kelly Managed Solutions teams on localized/global strategies and new business initiatives.
• Attend bi-weekly IOL team calls to share best practices and discuss new business pursuits.
• Conduct initial strategic partner meetings/presentations; identify outsourcing opportunities and escalate to OOP Sales Leaders as appropriate.
• Provide support and engagement for current Kelly OCG & WS contractors, address business challenges.
• Partner with onsite/offsite operations teams for awareness and coaching sessions regarding managed solutions opportunities.
• Oversee daily service delivery follow-up for recruitment efforts; communicate issues to OOP team as needed.
• Support targeted goals for affiliate development (e.g., R&D, other business areas).
• Act as the primary initial point of contact for local business partners; propose initial solutions and coordinate further action with OOP.
• Organize meetings with business partners, OOP, and managed solutions peers.
• Serve as the central HUB of Kelly operations for affiliate sites.
• Assist in stakeholder strategy development, including organizational mapping/mining of JJEDS data.
• Manage candidate submittal progress for open managed solutions orders and report challenges/delays to OOP leadership.

• Provide day-to-day support to affiliates and assist operations as needed.
• Respond to phone/email inquiries from contractors and stakeholders.
• Support contractor administration, including payroll and absences.
• Address J&J partner needs, including eMP PO queries, contractor performance, and staffing changes.
• Attend internal Kelly meetings, both face-to-face and virtual.
• Conduct daily service delivery follow-ups and report activities weekly to OOP management.
• Minimum of 5 years in contingent workforce solutions, staffing, or HR operations, preferably supporting large enterprise clients.
• Industry Knowledge:
  Proven experience in the life sciences, pharmaceutical, or medical device sectors is highly advantageous.
• Technical Proficiency:
  Advanced experience with Hubspot (CRM), Fieldglass (VMS), JJEDs, KSN, and ARIBA.
• Communication:
  Exceptional verbal and written communication skills; ability to present to stakeholders and lead meetings.
• Demonstrated ability to build and maintain relationships with multiple stakeholders at various levels.
• Strong business acumen and analytical skills; proficiency in reporting, data analysis, and organizational mapping.
• Excellent organizational and time management abilities; capable of managing multiple priorities and deadlines.
• Collaborative work style, able to work effectively cross-functionally with global/local teams.
• Proactive approach to identifying issues and implementing effective solutions.
• Ability to thrive in a fast-paced, dynamic environment with frequent changes and new initiatives.
• Bachelor’s degree in Business, Human Resources, or related field preferred.
• Experience working within Johnson & Johnson or similar regulated enterprises preferred.
• Prior experience with contingent labor vendor management and outsourcing models preferred.
• PMP or similar project management certification preferred.

Base compensation range for this position is $72,875 – $98,500 annually. Final annual compensation will be based on experience and may vary by geographic location.

Total compensation package and benefits applicable to the position – understanding that each person has unique professional and personal needs focused on your total well-being. Explore our range of benefits for full-time employees at:

Kelly is an equal opportunity employer committed to employing a diverse, equitable and inclusive workforce, including, but not limited to, race, gender, individuals with disabilities, protected veterans, sexual orientation, and gender identity. Equal Employment Opportunity is The Law.