Manager, 3rd Party Vendor Relationships

Manager, 3rd Party Vendor Relationships

DePuy Synthes is recruiting for a Manager, 3rd Party Vendor Relationships, located in Raynham, MA (USA) or West Chester, PA (USA) or Raritan, NJ (USA) or Palm Beach Gardens, FL (USA) or Warsaw, IN (USA) or Colombia.

This role is responsible for leading the strategy and day-to-day management of third-party vendor relationships that support HR operations. The Manager will play a critical role in ensuring high-quality service delivery, compliance with contractual obligations, and alignment with organizational goals. This is a highly visible position that partners across HR, Procurement, Finance, and Compliance to optimize vendor performance and drive continuous improvement across outsourced services.

You will have the opportunity to shape vendor strategy, influence business outcomes, and enhance the employee experience through effective external partnerships.

Key Responsibilities:

• Oversee service delivery from third-party HR vendors, ensuring alignment with organizational standards and policies
• Develop, implement, and manage service level agreements (SLAs) across financial, operational, and quality metrics
• Monitor vendor performance through data analysis, reporting, and performance metrics to ensure contractual obligations are met
• Lead regular business reviews with vendors to assess performance, identify risks, and drive continuous improvement
• Partner with cross-functional stakeholders (HR, Procurement, Finance, Legal, Compliance) to manage vendor relationships and resolve issues
• Conduct audits and evaluations of vendor services, including user satisfaction and compliance to policies and standards
• Identify opportunities for cost savings, efficiency improvements, and service enhancements using vendor spend and performance data
• Support contract lifecycle management, including negotiations, renewals, and changes to scope or services
• Ensure adherence to internal policies including Procurement, Finance, Quality Assurance, and Ethics & Compliance requirements

Qualifications:

Education:

• Bachelor's degree required (Human Resources, Business Administration, Supply Chain, or related field)
• Advanced degree (MBA or related) preferred

Experience and Skills:

Required:

• Minimum of 6
-8 years of relevant experience in vendor management, outsourcing, HR operations, or related field (aligned to manager-level expectations; catalog indicates broader roles scale beyond entry-level responsibilities)
• Experience managing third-party vendors, including performance management and contract oversight
• Strong understanding of service level agreements (SLAs), KPIs, and vendor governance practices
• Demonstrated ability to analyze performance metrics and translate insights into actionable improvements
• Proven ability to collaborate cross-functionally and influence stakeholders at multiple levels
• Strong problem-solving, communication, and organizational skills
• Knowledge of compliance, risk management, and audit practices related to vendor services

Preferred:

• Experience supporting HR functions (e.g., benefits administration, payroll, talent services) through outsourced vendors
• Background in healthcare, medical device, or regulated environments
• Familiarity with procurement and contract management processes
• Experience working in a global or matrixed organization
• Demonstrated experience leading vendor transformation or optimization initiatives
• Proficiency with analytics tools and reporting platforms

Other:

• Travel:
Up to 10–15% (domestic)
• Certifications (preferred):
Certified Professional in Supply Management (CPSM), HR certifications (e.g., SHRM-CP/SCP), or vendor management certifications
• No additional language requirements

The anticipated base pay range for this position is :

-  USD Annual

Subject to the terms of their respective plans, employees are eligible to participate in the Company's consolidated retirement plan (pension) and savings plan (401(k)). Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:
• Vacation –120 hours per calendar year
• Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
• Holiday pay, including Floating Holidays –13 days per calendar year
• Work, Personal and Family Time - up to 40 hours per calendar year
• Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
• Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
• Caregiver Leave – 80 hours in a 52-week rolling period
10 days
• Volunteer Leave – 32 hours per calendar year
• Military Spouse Time-Off – 80 hours per calendar year For additional general information on Company benefits, please go to:

-