Director, Business Platform Ops Support

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Job Function Supply Chain Manufacturing

Job Sub Function Manufacturing Process Improvement

Job Category Professional

All Job Posting Locations: Raritan, New Jersey, United States of America, Raynham, Massachusetts, United States of America

Job Description DePuy Synthes is recruiting for a Director, Business Platform Operations Support Lead, located in the United States or Ireland or Belgium.

Please note that this role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements. While you are welcome to apply to any or all of the postings, we recommend focusing on the specific country(s) that align with your preferred location(s):

• United States – Requisition Number: R-088639
• Ireland – Requisition Number: R-089715
• Belgium – Requisition Number: R-089715

Remember, whether you apply to one or all of these requisition numbers, your applications will be considered as a single submission.

The Business Platform Operations Support Leader will be a part of the DePuy Synthesis Supply Chain and Operations Systems and Digital organization. This leader will play a significant role in a multi-year global business transformation initiative that will modernize our end-to-end Supply Chain digital capabilities by harmonizing our disparate ERP ecosystem standardizing our core business processes and products across Plan, Source, Make, Quality, Deliver, and Data, while enabling our integrated data strategy through a an SAP S/4 HANA backbone.

This role will be part of a platform business operations, enhancement and improvement organization that will fundamentally oversee the ongoing evolution of the DePuy Synthesis ERP platform, from deployment to long-term sustainability.

The role will be accountable for supporting core business platform support operations. Specifically, this role will work closely with business partners to enable ongoing awareness, adoption, and effective use of the platform as new capabilities are delivered. This role will also support the ongoing sustainment of the existing business platform users’ persona-based training structure in learning platforms. Furthermore, this role will help mobilize platform regression testing, business error handling and resolution, as well as support the development and implementation of the global platform enhancement & intake management process.

Lastly, this role will help establish the initial persona-based security provisioning process and will partner closely with program teams to support a smooth transition from deployment hypercare to operate state.

This individual must leverage strong cross-functional business expertise, experience supporting transformative initiatives, ERP platform support knowledge, and digital acumen to effectively engage business stakeholders and process owners.

Key Responsibilities

• Support the development and deployment of ongoing business user platform enablement and adoption for existing platform business users. ongoing business user platform enablement and adoption for existing platform business users.
• Ensure existing ERP platform user community is engaged and made aware of platform status, capabilities being delivered, changes and enhancements
• Support the platform enhancement and continuous improvement intake process from the platform user community and connect inputs into the solution…