Site IT Services Manager; WWT/J&J
Job in
Raynham, Bristol County, Massachusetts, 02767, USA
Listed on 2026-06-03
Listing for:
Anveta, Inc.
Part Time
position Listed on 2026-06-03
Job specializations:
-
IT/Tech
IT Project Manager, IT Support, IT Business Analyst, Systems Administrator
Job Description & How to Apply Below
Site IT Services Manager (WWT/J&J)
Duration: 12 Months
Location: HYBRID (3 days a week onsite in Raynham, MA)
Rate: $70/hour
We are seeking a Site IT Services Manager to own end-to-end IT service delivery for a designated location, ensuring high availability of systems, reliable on-site support, and effective coordination with vendors and internal teams. This role serves as the primary IT point of contact for the site, overseeing operations, supporting projects, and ensuring IT services align with business needs.
The ideal candidate will have strong experience in IT service management (ITIL), on-site operations, stakeholder engagement, and incident response within enterprise environments.
Key Responsibilities:
- Own end-to-end IT service delivery for an assigned site, ensuring service availability, performance, and user satisfaction.
- Provide on-site operational leadership and act as the primary liaison between business stakeholders, IT teams, and vendors.
- Work with cross-functional teams to initiate projects, gather and document requirements, and support the delivery of site-specific initiatives using project tracking tools such as Jira.
- Approve and coordinate IT changes through a controlled change management process, including securing maintenance windows and performing on-site validation and testing.
- Participate in and support Command Center activities for Priority 1 and Priority 2 incidents impacting site operations.
- Coordinate local vendors, facilities-related IT dependencies, and asset lifecycle management.
- Monitor site services, capacity utilization, and performance to proactively address risks and constraints.
- Lead incident escalation activities and support disaster recovery planning and execution for site systems.
- Maintain accurate reporting on site-level KPIs, service metrics, and continuous improvement initiatives.
- Ensure compliance with enterprise IT standards, security policies, and operational procedures.
- Strong experience with ITIL service management practices, including incident, problem, change, and SLA management.
- Experience managing on-site IT operations in enterprise or multi-location environments.
- Proven ability to coordinate vendors, manage assets, and support facilities-related IT dependencies.
- Experience using IT service management tools such as Service Now or similar platforms.
- Familiarity with monitoring tools, ticketing systems, and operational dashboards.
- Strong stakeholder communication, reporting, and leadership skills.
- Experience supporting incident escalation and business continuity or disaster recovery activities.
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