Senior Manager, TPO Global CRM

Senior Manager, TPO Global CRM

DePuy Synthes is recruiting for this position in Raritan, NJ;
New Brunswick, NJ;
West Chester, PA;
Raynham, MA; and Palm Beach Gardens, FL.

Following the announced separation of our Orthopedics business to establish DePuy Synthes as a standalone company, the successful candidate will become an employee of DePuy Synthes and will be governed by its employment processes, programs, policies, and benefit plans.

Oversee the strategic product ownership and leadership of DePuy Synthes’ Global CRM technology platforms, enabling commercial teams to better serve customers and improve business outcomes. The Sr. Manager will partner with global commercial, digital, and IT stakeholders to define product vision, prioritize capabilities, and ensure delivery of scalable, compliant, and high‑value CRM solutions across regions.

• Own and evolve the global CRM product strategy and roadmap, aligned to commercial priorities and business objectives.
• Serve as the primary product owner for CRM platforms, translating business needs into clear product requirements and backlog priorities.
• Partner with global and regional commercial stakeholders to ensure CRM capabilities support sales effectiveness, customer engagement, analytics needs, and integrations with broader commercial functions.
• Lead cross‑functional collaboration with IT delivery teams, vendors, and architects to ensure high‑quality, on‑time product delivery.
• Govern product lifecycle management, including enhancements, integrations, upgrades, and decommissioning activities.
• Ensure CRM solutions comply with data privacy, security, and regulatory requirements across global markets.
• Track product performance and adoption, using insights to drive continuous improvement and value realization.
• Provide leadership and guidance within the Commercial Technology organization, modeling strong product ownership and stakeholder engagement.
• Lead the application of AI, advanced analytics, and automation to modernize commercial platforms, enhancing customer engagement, pricing and revenue optimization, and data‑driven decision‑making while driving scalable and compliant commercial execution across sales, marketing, and customer operations.

• Bachelor’s degree required (Information Technology, Computer Science, Business, or related field).
• Advanced degree (e.g., MBA or Master’s) preferred.

• 8-10 years of experience in technology product ownership or product management within enterprise IT environments.
• Strong background supporting commercial or customer‑facing technologies, including  CRM platforms.
• Proven ability to translate complex business needs into prioritized technology solutions.
• Experience working with global stakeholders across regions and cultures.
• Solid understanding of system integration, data, and enterprise application landscapes.
• Strong communication, influence, and stakeholder management skills at senior levels.

• Experience supporting global  implementations in a large, matrixed organization.
• Familiarity with Agile or product‑based delivery models.
• Experience working with external technology vendors and system integrators.
• Exposure to regulated industries such as medical devices or life sciences.

• Travel:
  Occasional international travel may be required.
• Certifications:
  
  Product management, Agile, or SFDC‑related certifications preferred but not required.