Information Technology Service Delivery Manager

We are looking for a Region NA IT TS MLL Service Owner based in Raynham MA to lead day-to-day IT delivery and operations across North American sites.

• Lead and manage a team of technical IT staff within a supplier engagement model
• Oversee service delivery including incident problem and change management in compliance with operational SLAs
• Plan track and communicate project status to stakeholders using JIRA and Service Now
• Provide hands-on troubleshooting and state of health monitoring for core infrastructure networks, servers, applications
• Coordinate with vendors and suppliers within defined contractual frameworks
• Engage in Command Center calls for Priority 12 incidents impacting NA sites

• Strong people management and team leadership skills for technical staff
• Hands-on experience with cloud services, identity access management and cybersecurity fundamentals
• Proficiency with JIRA, Service Now and collaboration monitoring platforms
• Experience working within supplier models and client engagement practices
• Certifications preferred: PMP, ITIL Foundation, AWS, Azure Cloud Associate

• Mandatory
  
  Skills:
  
  Shopfloor Field Support