Senior Manager, ERP Quality - Global Product Lead

Senior Manager, ERP Quality - Global Product Lead Job Function

Technology Product & Platform Management

Business Systems Analysis

People Leader

New Brunswick, New Jersey, United States;
Raynham, Massachusetts, United States

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

The Senior Manager will be part of the Med Tech Supply Chain Digital organization, a transformation office aiming at modernizing our end‑to‑end Supply Chain digital capabilities by harmonizing our disparate ecosystem of 40+ major global MT ERP systems, standardizing our core business processes and products across Plan, Source, Make, Quality, Deliver streams. The role is hands‑on and will lead the process standardization and design of core solution for Quality function on SAP S/4 program.

The successful candidate will have in-depth knowledge of Quality processes and demonstrated experience leading a diverse team of experts to meet timeline, scope, and quality objectives.

• Plan and execute all process design, build, test, and adoption activities for Quality.
• Use process design methodology, including relevant templates, tools, methodology, controls, and cadence to drive comprehensive solutions within the scope of the project.
• Review and approve process decisions, designs, and relevant builds to ensure compliance with the Global Template.
• Drive definition, documentation, and alignment of capabilities across business and technical groups.
• Review and approve end‑user business adoption mitigations for process changes.
• Deviations from Standard ERP or Template require leadership review and approvals.
• Partner with Process Integration leader to ensure a well‑rounded end‑to‑end solution.
• Partner with IT team to drive capabilities that are systematically crafted, built, validated, and deployed.
• Collaborate with master data team to ensure data configuration meets business capability needs.
• Partner with project management office to establish coordinated project plans, schedules, and results.
• Partner with business adoption team to ensure organizational change, business readiness, site readiness, and training are delivered to meet business needs.
• Exhibit strong communication and organizational change skills.
• Conduct positive relationship development, conflict resolution, and team building, with the ability to build partnerships and collaborate both internally and externally.
• Exhibit outstanding business and digital competence.
• Show initiative in innovative ways to challenges in a fast‑paced, changing global environment.

Minimum of a bachelor’s degree or equivalent university degree.

• Minimum 7 years of Quality business experience with a good understanding of Quality management systems such as LIMS, CAPA, Audit management systems, etc.
• Minimum 5 years of experience in roles in Operations, Supply Chain, or large transformation programs.
• Minimum 5 years of experience implementing SAP projects focusing on Quality Management (SAP QM).
• Hands‑on SAP project experience covering all phases (scoping, design, build, test, cutover, go‑live, and support).
• Experience designing, developing, implementing, and leading operational technological processes within a global organization.
• Excellent interpersonal and negotiating skills, with a demonstrated ability to influence and collaborate to achieve desired results.
• Strong customer‑facing skills, including development and management of business partners.
• Ability to effectively lead and govern cross‑functional decision‑making bodies.
• Knowledge in deploying standardized work processes, tools, and templates.
• Experience managing project timelines and milestones in sophisticated business environments.
• Skilled at engaging and establishing relationships with senior business partners.
• Experience working in a sophisticated, multi‑ERP/system environment.

• Familiarity with GxP and SOX requirements and regulations.
• Certification in areas of expertise such as PMP, APICS, Lean/Six Sigma, Process Excellence, etc.
• Flexibility…