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Digital CX Lead: CRM & Telephony Innovation
Job in
Raynham, Bristol County, Massachusetts, 02767, USA
Listed on 2026-06-21
Listing for:
Johnson & Johnson
Full Time
position Listed on 2026-06-21
Job specializations:
-
IT/Tech
CRM System
Job Description & How to Apply Below
Johnson & Johnson in Raynham, Massachusetts, is seeking a Manager, Digital CX to enhance customer experience initiatives across CRM and Telephony platforms. The role involves leadership in strategy execution, optimizing service efficiency, and improving digital interactions.
Qualified candidates will possess strong analytical skills and 6-8 years of relevant experience in digital customer experience or related fields. The position emphasizes collaboration and continuous improvement to ensure high-quality service delivery and customer satisfaction.
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