Analyst OTC Process Reliability

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal.

Customer Management

Customer Service Operations

Professional

• Palm Beach Gardens, Florida, United States of America
• Raynham, Massachusetts, United States of America
• Warsaw, Indiana, United States of America

DePuy Synthes is recruiting for an Analyst, OTC Process Reliability, located in Raynham, MA or Palm Beach Gardens, FL or Warsaw, IN.

The Analyst, OTC Process Reliability plays a key role in supporting the Order to Cash Business Process Enablement & Reliability organization by ensuring the reliability and continuous improvement of OTC systems and processes across DePuy Synthes. This position focuses on resolving operational issues, supporting system enhancements, and enabling efficient order processing that directly impacts customer experience and business performance.

• Manage OTC exceptions and support: resolve consignment reconciliations, billing kickouts, pricing and incomplete orders, zero‑pick and credit holds; perform Winshuttle operations and SERF testing; triage EDI/IDOC errors (open IRIS tickets, elevate to IT); troubleshoot SAP access; ensure compliance, produce order notes, drive cross‑functional fixes and customer follow‑up, and complete required training.
• Support moderate‑sized OTC projects: define scope, gather requirements, manage delivery tasks, and drive timely decisions.
• Act as the OTC subject‑matter expert for DePuy Synthes processes, answering inquiries, resolving issues, and providing status updates to business and IT partners.
• Own change control, communications, and stakeholder alignment for process improvements, break/fix activities, and approved system changes.
• Collaborate with commercial, supply chain, compliance, and IT teams to design end‑to‑end solutions and perform root‑cause analysis.
• Support requirements gathering and testing activities, including participation in solution reviews, development of test plans, and preparation of valid data for Business Simulation Testing and User Acceptance Testing.
• Drive continuous improvement using Lean/Process Excellence and project management techniques while maintaining visibility into supply‑chain interdependencies.
• Utilize SAP and work with supply‑chain platforms (e.g., Jira, Sol Man, IRIS) to enable remote, cross‑functional collaboration and traceability.

• Bachelor's degree preferred, in Supply Chain, Information Technology, Business, or a related field.
• Minimum of 2 years of relevant professional experience; business experience is also preferred.
• Strong analytical and problem‑solving skills with technical aptitude.
• Experience with testing methodologies and structured validation processes.
• Knowledge of compliance requirements (e.g., CSV, SOX, GxP).
• Process‑oriented mindset with attention to detail and accuracy.
• Proven ability to manage multiple priorities, stay organized, and meet deadlines.

• Understanding of OTC processes and error‑handling workflows.
• Understanding of supply‑chain interdependencies (end‑to‑end).
• Demonstrated use of continuous improvement tools and methodology such as Lean, Process Excellence, and project management.
• Change management skills.
• Experience in SAP Sales & Distribution Module.
• Detailed understanding of Med Tech business processes and data.
• Experience using supply‑chain tech platforms (e.g., JIRA, Sol Man, IRIS).
• Validated experience working remotely with business partners in a highly collaborative environment.
• Strong written and verbal communication skills, with ability to work across all organizational levels.

• Limited domestic and/or international travel (up to 10%) may be required.

65,000. USD Annual

• Vacation – 120 hours per calendar year
• Sick time – 40 hours per calendar year; 48 hours for Colorado residents; 56 hours for Washington residents
• Holiday pay, including Floating Holidays – 13 days per…