Global Digital Commercial Solutions Lead

Global Digital Commercial Solutions Lead

DePuy Synthes is recruiting for a Global Digital Commercial Solutions Lead, located in Palm Beach Gardens, FL or Raynham, MA or Somerville, NJ or Warsaw, IN or West Chester, PA.

The Senior Manager, Global Digital Commercial Solutions, will serve as the global business product owner for the digital solutions that equip the DePuy Synthes Field Sales Organization (FSO) with the marketing collateral, product resources, and selling tools they need to drive commercial impact. Reporting to the Director, Global Digital Experience Platform, this role sits at the intersection of commercial strategy and digital product ownership, owning the roadmap, governance, and evolution of FSO-facing digital solutions across business units and markets.

This is a builder role. Today, the FSO relies on a fragmented landscape of solutions across business units, including Salesforce Communities, Showpad, and SharePoint, etc., creating inconsistent experiences and inefficiencies for the selling organization. This individual will lead a design thinking-driven discovery process to deeply understand field sales needs across markets and BUs, define requirements for a future-state unified enablement solution, and drive the transition toward a platform that works synergistically within the broader DePuy Synthes Digital Experience Platform ecosystem, including web, marketing automation, Community, and eCatalog.

In addition to FSO enablement, this role will support the transition and scaling of the current Orthopaedics eCatalog, ensuring reps and customers can efficiently access detailed product information to support procedures and cases, and that the eCatalog evolves as an integrated component of the broader DS digital experience.

This role requires a rare combination of commercial empathy, digital product management rigor, and cross-functional influence--someone who can sit with a sales rep in the field, translate what they hear into platform requirements, and then partner with technology and marketing teams to bring that vision to life at global scale.

Global Business Product Ownership

• Own the global product strategy, roadmap, and governance for FSO marketing enablement solutions across all DePuy Synthes business units and markets.

• Define and maintain the product vision for a future-state unified enablement platform that consolidates fragmented solutions (Salesforce Communities, Showpad, SharePoint, and others) into a streamlined, scalable experience.

• Serve as the primary business product owner interfacing between the FSO commercial organization, Business Unit marketing teams, and the Dx team to ensure the enablement solution meets real field needs and integrates within the broader DS digital ecosystem.

• Establish platform governance, standards, and change-control processes for all marketing-owned, FSO-facing digital solutions.

Field Sales Discovery & Design Thinking

• Lead a structured, design thinking-driven discovery process to develop a deep understanding of FSO needs, pain points, and workflows across markets and business units.

• Conduct field research, stakeholder interviews, and journey mapping exercises to surface unmet needs and define the requirements for a future-state FSO enablement solution.

• Synthesize discovery insights into actionable product requirements, user stories, and prioritized feature roadmaps that reflect the realities of how the selling organization operates.

• Continuously validate product decisions against field feedback and commercial outcomes to ensure the solution remains grounded in actual user needs.

Platform Consolidation & Future-State Solution Design

• Evaluate current-state FSO enablement solutions across BUs and markets, identifying redundancies, gaps, and opportunities for consolidation and improvement.

• Define requirements for a future-state DS enablement solution that supports all markets and BUs, integrates with the broader DXP ecosystem, and delivers a more seamless journey from marketing content creation to field activation.

• Partner with the DXP Platform team, IT, and external vendors to assess technology options, inform build-vs-buy…