MFG Systems Business Applications Engineer – Orthopaedics

Responsibilities

• Act as the first point of contact for end-users experiencing issues with manufacturing systems such as MES and BTB, providing timely assistance and troubleshooting.
• Investigate and resolve system‑related problems, escalating complex issues to the appropriate technical teams as needed.
• Continuously monitor systems for performance and reliability, identifying areas that require immediate attention or improvement.
• Maintain up-to-date documentation of system processes, user guides, and FAQs to facilitate knowledge sharing among users.
• Arrange and conduct training sessions for end-users on MES and BTB system functionalities and best practices.
• Work with business stakeholders to identify process inefficiencies and recommend solutions to enhance operational performance.
• Collect and analyze user feedback to identify common pain points and areas for enhancement, collaborating with IT teams for necessary changes.
• Assist in generating routine reports and dashboards to track system performance and user engagement.

• Bachelor’s degree in Business Administration, Information Technology, or a related field.
• 2+ years of experience in a support role related to business analysis, specifically in MES and ERP environments.
• Strong understanding of Med Tech manufacturing processes and ERP operations.
• Excellent problem‑solving skills and attention to detail.
• Proficiency in data analysis tools (e.g., Excel) and reporting software.

• Data Analysis
• Reporting Software
• System Troubleshooting
• Documentation Maintenance
• Process Improvement

• Attention to Detail
• Collaboration
• Communication