Manager, Site Services - Americas

Title:

Manager, Site Services – Americas

Location:

Raynham, Massachusetts, United States of America

This role is responsible for leading the delivery of safe, reliable, and cost‑effective site services across assigned DePuy Synthes locations in the Americas region. The manager partners closely with Global Real Estate, Facilities Management, EHS, and site leadership to ensure that facilities and workplace services effectively and compliantly support business continuity, employee experience, and regulatory compliance. This highly visible role directly impacts operational readiness, employee safety, and site performance.

• Lead day‑to‑day site services and facilities operations across assigned Americas locations, ensuring safe, compliant, and efficient workplace environments.
• Manage and oversee facilities service providers and vendors, including contract performance, service levels, and cost controls.
• Partner with Global RE, FM, EHS, and site leadership to align site services with regional and enterprise strategies.
• Ensure compliance with environmental, health, safety, and regulatory requirements, including internal policies and external regulations.
• Drive operational excellence and continuous improvement initiatives to improve service quality, reliability, and cost efficiency.
• Support capital projects, space planning, and site upgrades, coordinating with cross‑functional stakeholders as needed.
• Monitor and manage budgets, forecasts, and financial performance related to site services and facilities operations.
• Act as a key point of contact for site services escalations, risk management, and business continuity planning.
• Manage site operating budgets, forecasting, and cost optimization initiatives while maintaining service quality.
• Partner closely with services providers, contractors and vendors to ensure robust delivery of facilities services across sites within the Americas.
• Monitor service providers’ performance against established performance KPIs and escalates performance gaps to the global facilities team.
• Drive continuous improvement in experience, service delivery and cost reduction and re‑apply improvement initiatives and standard ways of working leveraged from other regions.

• Education: Bachelor’s degree required, preferably in Facilities Management, Engineering, Business Administration, or a related field. Master’s degree or MBA preferred.
• Experience and Skills: 6-8 years of progressive experience in facilities management, site services, or corporate operations with responsibility for multi‑site or regional support; proven experience managing third‑party vendors and service contracts in a regulated or corporate environment; strong knowledge of facilities operations, workplace services, and EHS principles; demonstrated ability to lead cross‑functional partnerships and influence without direct authority; experience managing operating budgets, continuous improvement programs, EHS&S improvement initiatives, and cost optimization initiatives.
• Preferred: Experience supporting manufacturing, R&D, or corporate office environments within Med Tech or life sciences; familiarity with global or regional real estate and facilities governance models; experience leading change management or transformation initiatives related to workplace or facilities services; knowledge of capital project support and space optimization; strong problem‑solving, communication, and stakeholder management skills.
• Language: English required; additional languages a plus.
• Travel: Limited; up to 25%, primarily within the Americas.
• Certifications (preferred): IFMA, CFM, FMP, PMP, or equivalent.
• Driver’s License: Valid driver’s license required for site travel.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.