R-MFG Systems Business Applications Engineer-Orthopaedics

Company Overview

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and Med Tech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.

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As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:
Supply Chain Engineering
Job Sub Function:
Automation Engineering
Job Category:
Scientific/Technology
All Job Posting Locations:
Raynham, Massachusetts, United States of America, Warsaw, Indiana, United States of America

DePuy Synthes is recruiting for a Manufacturing Systems Business Application Engineer to be located in Warsaw, IN or Raynham, MA! Johnson & Johnson announced plans to separate our Orthopedics business to establish a standalone orthopedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals.

Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.

Johnson & Johnson Medtech is a leader in orthopedics, providing one of the most comprehensive portfolios in the industry. Our Joints reconstruction manufacturing facilities are located globally, including sites in Raynham & Bridgewater, MA;
Warsaw, IN;
Cork, Ireland;
Blackpool, UK;
Leeds, UK;
Suzhou, China; and a new site in Costa Rica.

Reporting to the Joints Global Manufacturing Systems Standards lead, the Business Application Owner (BAO), will focus primarily on providing day-to-day support for operational processes and system functionality for manufacturing systems such as MES (Manufacturing Execution Systems) and ERP (Back to Basics BTB), as well as playing a crucial role in supporting in the development, implementation and maintenance of systems and data.

This role involves troubleshooting issues, facilitating user support, and ensuring the effective use of systems across the organization.

• User Support:
  Act as the first point of contact for end-users experiencing issues with manufacturing systems such as MES and BTB, providing timely assistance and troubleshooting.
• Issue Resolution:
  Investigate and resolve system-related problems, escalating complex issues to the appropriate technical teams as needed.
• System Monitoring:
  Continuously monitor systems for performance and reliability, identifying areas that require immediate attention or improvement.
• Documentation:
  Maintain up-to-date documentation of system processes, user guides, and FAQs to facilitate knowledge sharing among users.
• Training Coordination:
  Arrange and conduct training sessions for end-users on MES and BTB system functionalities and best practices.
• Process Improvement:
  Work with business stakeholders to identify process inefficiencies and recommend solutions to enhance operational performance.
• Feedback Collection:
  Collect and analyze user feedback to identify common pain points and areas for enhancement, collaborating with IT teams for necessary changes.
• Reporting:
  Assist in generating routine reports and dashboards to track system performance and user engagement.