Tech Professional, Quality Systems, AI

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Technology Product & Platform Management

Technology Operations Support

Scientific/Technology

Raynham, Massachusetts, United States of America

DePuy Synthes is recruiting for a Tech Professional, Quality Systems, AI, located in Raynham, MA or West Chester, PA or New Brunswick, NJ or Palm Beach Gardens, FL or Warsaw, IN. The Tech Professional, Quality Systems, AI is a seasoned individual contributor within the Supply Chain Technology function, Quality sub-function, accountable for the support, enhancement, and AI-enabled modernization of the enterprise quality systems landscape at DePuy Synthes.

Establishing methods based on proven research, this role provides day-to-day technical support and continuous improvement across validated quality platforms — including complaint handling, CAPA, nonconformance, document management, training, and audit systems — while identifying and delivering AI and automation opportunities that improve quality data insight, reduce manual effort, and accelerate cycle times. Applying advanced skills of the field, the role partners with Quality, Regulatory, Manufacturing, and Technology teams to ensure quality systems remain compliant, reliable, and increasingly intelligent in a regulated Med Tech environment.

• Provides day-to-day technical support for enterprise quality systems, responding to and diagnosing issues through discussion with users, including troubleshooting, fault rectification, and problem escalation.
• Supports and enhances validated quality platforms covering complaint handling, CAPA, nonconformance, deviations, change control, document management, training records, and audit management.
• Identifies, evaluates, and delivers AI and automation use cases across quality processes — including complaint triage and classification, adverse event signal detection, document summarization, and intelligent search across quality records.
• Partners with Data Science and AI teams to define data requirements, validate model outputs, and operationalize AI-enabled capabilities within quality workflows.
• Ensures AI and automation solutions applied to quality systems meet GxP, 21 CFR Part 11, and data integrity (ALCOA+) expectations, including documented validation and human-in-the-loop controls.
• Analyzes quality system data to identify trends, recurring issues, and process bottlenecks, and translates findings into system and process improvement recommendations.
• Supports computer system validation activities including requirements documentation, test script execution, traceability, and change control for quality platform changes.
• Builds and maintains reporting, dashboards, and metrics that provide Quality leadership with visibility into system performance, record aging, and compliance posture.
• Partners with Quality process owners to gather requirements, configure system enhancements, and…