Xfinity Retail Sales Consultant

Job Summary

Bring your energy, curiosity, and passion—we’ll give you the tools to build a rewarding retail career with Comcast Xfinity. We are innovators, leaders, and inventors of groundbreaking technology, crafting outstanding entertainment experiences for millions every day.

• Engage customers with enthusiasm and demonstrate product features to enhance their shopping experience.
• Provide outstanding customer service in all interactions.
• Meet or exceed sales targets and enhance customer satisfaction through diligent follow‑up and service excellence.
• Help customers interpret and clarify their account statements and pay their bills in the store.
• Answer questions about current or new services, make changes to account data, upgrade service levels, and process general service requests.
• Act as a brand ambassador to promote Comcast/Xfinity products.
• Provide expert understanding and passion around technology, especially Comcast products and services.
• Maintain detailed sales product knowledge, including competitive information.

• High School Diploma or equivalent.
• Adjust to a flexible work schedule to meet retail operational needs, including evenings, weekends, and holidays as necessary.
• Maintain regular, consistent, and punctual attendance.
• Ability to carry and/or lift 25‑pound boxes and move around the store constantly.

• Medical, Dental, and Vision coverage.
• Comcast Xfinity courtesy services in serviced areas.
• Discount tickets to Universal Resorts.
• Paid Parental leave.
• Tuition reimbursement up to $8,000 for Full‑Time employees.
• Paid Time Off.
• 401K Savings Plan with up to 6% dollar‑to‑dollar matching.
• Day‑One benefits.

• Apply our Operating Principles as guidelines for your work.
• Own the customer experience; think and act in ways that put customers first, provide seamless digital options, and turn them into promoters of our products and services.
• Learn, advocate, and be enthusiastic about our technology, products, and services.
• Win as a team by working together and being open to new ideas.
• Participate in the Net Promoter System to elevate customer feedback.
• Drive results and growth.
• Support a culture of inclusion and lead accordingly.
• Do what’s right for each other, our customers, investors, and our communities.

Comcast is an EOE/Veterans/Disabled/LGBT employer. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.

We consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.