Sr. Manager, Field & Customer Solutions
Listed on 2026-09-07
-
Sales
Outside / Field Sales, Medical Device Sales, Technical Sales
Sr. Manager, Field & Customer Solutions
DePuy Synthes is recruiting for a Sr. Manager, Field & Customer Solutions to join our team in West Chester, PA;
Raritan, NJ;
Raynham, MA;
Warsaw, IN;
Palm Beach Gardens, FL.
About Orthopedics
Fueled by innovation at the intersection of biology and technology, we're developing the next generation of smarter, less invasive, more personalized treatments.
Are you passionate about improving and expanding the possibilities of Orthopaedics? Ready to join a team that's reimagining how we heal? Our Orthopaedics teams help keep more than 6 million people moving each year while delivering clinical and economic value to surgeons and healthcare systems. Our teams build solutions for joint reconstruction; trauma and craniomaxillofacial; sports, extremities, and elective foot and ankle;
spine; and robotics and digital surgery.
Your unique talents will help patients on their journey to wellness.
Purpose:
The Senior Manager, Field and Customer Solutions (F&CS) is a high‑impact field-based role supporting DePuy Synthes Supply Chain organization that partners with the Commercial and Field Sales organizations to deploy and support the Advance Case Management (ACM) solution with surgeons and provider sites. ACM is a digital solution that enables efficient pre-op planning and case coordination for orthopedic surgeries through the use of AI and traditional templating to deliver operational, commercial and customer benefits.
Key Responsibilities:
- Identifies potential ACM customers and partners with the Commercial organization and Field Sales team to drive engagement with key customer targets. Presents ACM to various customer stakeholders including surgeons, C-suite executives, IT, and administrative staff
- Leads the deployment of ACM with customers within assigned regions. This includes remote and onsite activities and training. Achieves annual site and surgeon deployment goals
- Supports the ongoing use of ACM by customers and associated Field Sales stakeholders by reviewing relevant metrics and data and addressing issues as they arise
- Drives awareness and education of ACM to key Commercial and Field Sales leaders in order to drive customer engagement. This may include leading and participating in professional/commercial education courses, labs and industry conferences
- Indirectly manages and influences stakeholders across the Field and Customer Solutions team, IT, Legal, Contracting, Commercial, and HCC in order to meet implementation timelines and goals
- Builds relationships and interfaces regularly with Area VPs, Regional Managers, Distributor Principles, Sales Consultants and Commercial Platform teams to support ACM and business goals
- Works closely with the F&CS Operations and Platform teams to provide input, feedback, and insights on marketing materials, implementation process, reporting needs, and tools
- Supports the development and management of other digital solutions and participates in other company projects and initiatives as required
Required Qualifications:
- Bachelor's degree is required; graduate degree preferred
- A minimum of eight (8) years of relevant professional work experience
- Experience in Sales, Marketing, Supply Chain, Finance, Digital Health or Engineering
- Strong collaboration, partnering, and negotiation skills
- Demonstrated ability to work independently with strong planning and organizational skills
Preferred Qualifications:
- Healthcare industry/environment experience
- Orthopedic sales or marketing experience
- Knowledge of orthopedic products
- People management experience
- Experience with managing EMR/EHR integrations
* This position if Remote
* May require up to 25% domestic travel to other locations and sites.
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the…
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).