HVAC Technical Support And Training Specialist

SRGI is seeking an HVAC Trainerbased at our headquarters in Raynham, MA.

We strive to grow an organization of highly trusted and qualified leaders to serve our industry and beyond. If you're interested in working for a successful manufacturer's rep agency with a great culture, clear vision, competitive salary, benefits package, product training and vacation time, please feel free to reach out!

• Provide post-sales HVAC/hydronic technical support to customers, dealers, SRGI personnel, and contractors via phone and email.
• Conduct technical training sessions for dealers and distributors.
• Perform duties independently
  , demonstrating strong time management and organizational skills.
• Stay current with emerging HVAC/hydronic technologies
  , equipment, and accessories by attending manufacturer-provided training.
• Occasionally conduct on-site job visits as needed to support troubleshooting and ensure proper system operation.
• Utilize CRM software to log all tech support calls and job site visits.
• Maintenance of SRGI training facility equipment.
• Manage class attendance records in accordance with SRGI and manufacturer requirements.
• Creation, editing, and delivery of technical presentations.
• Respond to customer inquiries promptly and professionally to maintain high levels of satisfaction.
• Identify opportunities to drive supplemental sales through technical support interactions.
• Proactively create supporting documents for common technical support items, best practices, and any other procedures.
• Perform other related duties as assigned by management.

• Minimum 5+ years of experience in the HVAC, heating or mechanical industry.
• Ability to work out of SRGI’s Raynham, MA offices.
• Extensive experience with either residential/commercial HVAC or hydronic heating systems is required.
• Comprehensive understanding of HVAC and or hydronic heating systems
  , including installation, diagnostics, service, and best practices.
• Strong communication skills with the ability to explain technical concepts to a variety of audiences.
• Capable in using CRM systems, email, and Microsoft Office Suite.
• Ability to travel locally or regionally for job site visits and training sessions.

• Experience delivering technical training or presentations.
• HVAC certifications (e.g., NATE, EPA 608).
• Experience with HVAC Heat Pump and Mini Split systems.
• Plumbing or gas license (journeyman or master).