Field Trainer - English-French Bilingual

Field Trainer – French-English Bilingual

Location – Remote Canada

Travel Required – Yes 90-95%

Classification – Exempt

* Core Competencies associated with this role:
Adaptability, Communications, Continuous Learning, Customer Service, Job Knowledge, Quality

Auto Alert Driven by Pure Cars offers a portfolio of innovative solutions that maximize dealership profitability by focusing on customer relationships and creating direct opportunities for meaningful data-driven connections. Founded in 2002, Auto Alert Driven by Pure Cars is the leading automotive software and data mining provider, enhancing customer relationships that lead to repeat sales, service, and increased loyalty. Auto Alert Driven by Pure Cars's mission is to empower innovative automotive partnerships to improve data-driven customer experiences.

Auto Alert is proud to lead the industry in data security, with independently audited high-level security in place via Soc 2 Type 2 and ISO/IEC 27001:2013 certifications.

At Auto Alert Driven by Pure Cars, the Field Trainer provides training and consulting services virtually and, when warranted, in person, for single and multi-rooftop dealer groups for short- and long-term periods.

During this time, the Field Trainer ensures full product and platform understanding and engagement at the dealership and will help dealership teams understand how to leverage the Auto Alert Driven by Pure Cars platform to best meet their business goals.

Field Trainers engage in their delivery of high-impact, relevant material as outlined by the customer and/or other client-facing teams within the Auto Alert Driven by Pure Cars organization.

Some short and long-term travel may be required.

This individual is responsible for maintaining an expert level of product comprehension for both new and existing Auto Alert Driven by Pure Cars product offerings, system enhancements, and training materials.

An excellent Field trainer will exhibit a passion for high-level customer satisfaction, dealership needs analysis, and problem solving to smoothly drive continued dealership engagement with the Auto Alert Driven by Pure Cars platform.

You are a team player with strong problem-solving skills and an innovative mindset. You will be a part of a creative, diverse, collaborative team of hardworking individuals to increase brand favorability, customer engagement and advocacy, and revenue growth.

• Demonstrate fluency in English and French spoken and written communications
• Effectively present the Auto Alert Driven by Pure Cars Suite of software solutions in a clear, concise manner, demonstrating functionality of the system and answering dealership questions during trainings
• Communicate the value of the Auto Alert Driven by Pure Cars platforms
• Drive utilization and advanced usage through best-practice and designed processes to maximize client return in a way that supports Auto Alert Driven by Pure Cars's philosophy and definition of a successful dealership
• Maintain a clear and current understanding of automotive trends that could influence dealership participation and add additional value
• Consult with other internal departments to develop and promote ongoing product engagement and usage based on customer business goals
• Clearly construct and communicate training-related documentation according to communicated guidelines and expectations within the required timeframe
• Schedule travel in accordance with department practices and Auto Alert Driven by Pure Cars company guidelines and policies
• Coordinate efforts across departmental structures, within a designated team to consult on risk, success, and execution opportunities
• Coordinate resolution of issues across multiple departments
• Complete and submit all training-related documentation according to communicated guidelines and expectations with the required timeframe
• Other duties as assigned

• Bachelor’s degree preferred
• Automotive CRM training background required
• Automotive Desking experience preferred
• Experience with Salesforce preferred
• Highly motivated self-starter capable of working independently and…