General Service Technician

Overview

Big O General Service Technicians perform service and installation activities associated with store products and services in an accurate and timely manner.

MFA Petroleum Company is an Equal Opportunity/Drug-Free Employer.

• Drain oil and change oil filter; lubricate vehicles; install, rotate and balance tires and properly torque wheels; check and fill various fluids; check and replace various filters and lights.
• Unload tires and other merchandise and supplies from transport trucks and warehouse deliveries.
• Inspect disposed tires for adjustment and properly store or dispose of tires.
• Clean facilities, tools, and equipment and stock shelves.
• Consistently and courteously greet and thank each customer and provide fast and friendly customer service.
• Promote sales through explaining benefits of service and products to customers.
• Perform all necessary sales duties per company policy and procedure; including, but not limited to proper pricing, knowledge and implementation of promotions and sales, suggestive selling, proper vendor check-in, stocking merchandise.
• Maintain internal and external store appearance to comply with Big O Tires standards.
• Safely operate customer vehicles with automatic and manual transmissions, moving vehicles as needed to, and away from, service areas.
• Timely complete daily Today's Class Technician and other required training.
• Keep supervisor informed of any maintenance problems and/or any issues that need attention.
• Assist in the proper training of new employees as needed.
• All MFA Oil employees are expected to know and adhere to company and position-specific policies and procedures. While this job description contains the primary duties of the position, employees may be expected to perform other duties as assigned.

• 17 years of age (with parental consent) or older.
• Ability to learn new concepts and use technical materials.
• Ability to consistently operate a computer and other office productivity machinery.
• Ability to safely operate automatic and manual transmission vehicles.
• Ability to exchange accurate information with customers.
• Ability and willingness to work with hazardous materials.
• Ability to consistently work in outdoor weather conditions.
• Ability and willingness to comply with Personal Protection Equipment (PPE) regulations.
• Valid driver's license.
• Vision, hearing, speech, and the ability to detect odors.
• Ability to move and position self to move and retrieve product and supplies from shelves, under counters, or stacks of inventory weighing up to 75 pounds.
• Availability to work holidays, weekends, and after regular business hours as needed.
• Ability to speak, read, write, and understand the English language to communicate accurately and effectively with customers, coworkers, and supervisors.
• Ability to meet company requirements including successful pre-employment screenings.
• Legal authorization to work in the United States of America.
• Ability to obtain Current Motor Vehicle Inspection license within 6 months of eligibility (for Missouri based stores).

• High school diploma or GED equivalent.
• Strong verbal communication skills.
• Ability to work both independently and in a team environment.
• Ability to work at a fast pace.
• Sales abilities.

Our benefits are designed to invest in you! We offer a comprehensive benefits structure for regular full-time positions, including competitive wages, paid time off, paid company holidays, and the opportunity for eligible employees to share in company success through profit sharing and/or performance incentives. Health benefits include medical, dental, vision, an employee assistance program and company-paid life insurance, and short- and long-term disability.

Our retirement benefits include a 401(k) plan with a company match offering pre-tax and Roth options.