Claim Assistant; In Office

Overview

Claim Assistant

Location:

Reading, MA (On-Site)

Schedule:

Monday–Friday, 8:00 a.m.–4:00 p.m.

Compensation: $20–$22 per hour

Job Type: Full-time, hourly

Build Your Career With Purpose at CCMSI

At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success.

We don’t just process claims—we support people. As the largest privately‑owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work®, and our employee‑owners are empowered to grow, collaborate, and make meaningful contributions every day.

The Claim Assistant provides clerical and administrative support to our Workers’ Compensation claims team. This role is ideal for someone who enjoys detailed work, staying organized, communicating professionally, and supporting a fast‑paced department.

You will help set up new claim files, communicate with medical providers, process documentation, and support Claim Representatives as they investigate and manage claims. This position may also serve as a training path for future advancement into claims handling roles.

• Set up new claim files and accurately enter key information into the claim system
• Process incoming documents, medical bills, provider updates, and correspondence
• Review, summarize, and upload documents into the claim file
• Respond to phone calls from medical providers, claimants, and other partners
• Support Claim Representatives by preparing documents, completing forms, and assisting with claim‑related tasks
• Track deadlines and maintain your personal task diary within the claim system
• Schedule appointments such as independent medical exams (IMEs) under supervision
• Request and follow up on medical treatment updates
• Provide excellent customer service through timely, professional communication
• Maintain confidentiality and follow corporate claim standards
• Support internal teammates and contribute to a positive team environment

• Strong clerical, administrative, or office experience (or Associate degree / 2 years related business experience)
• Excellent written and verbal communication skills
• Strong organizational skills and ability to manage multiple tasks
• Comfort working with computers and general office equipment
• Ability to work independently with minimal supervision
• Attention to detail and ability to record information accurately
• Dependable attendance and follow‑through
• Ability to work in a team environment and adapt to a fast‑paced workplace
• Professionalism, discretion, and confidentiality

• Knowledge of medical terminology
• Experience in a claims, medical office, insurance, or customer service environment
• Bilingual (Spanish) – highly valued but not required

• 4 weeks (Paid time off that accrues throughout the year in accordance with company policy) + 10 paid holidays in your first year
• Comprehensive benefits:
  Medical, Dental, Vision, Life, and Disability Insurance
• Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)
• Career growth:
  Internal training and advancement opportunities
• Culture: A supportive, team‑based work environment

At CCMSI, great Claim Assistants stand out through organization, accuracy, and dependable support. We measure success by:

• Quality administrative support – accurate data entry, well‑organized files, and timely processing of documents, bills, and correspondence
• Documentation excellence – clear, complete, and professional notes and summaries added to the claim file
• Timeliness & accuracy – meeting deadlines, keeping your task diary updated, and moving work forward with purpose and consistency
• Communication – proactive, courteous communication with internal teammates, medical providers, clients, and claimants
• Reliability & follow‑through – dependable attendance, consistent execution, and completing tasks on time with…