Administrative Support

Administrative Support

The Administrative Support role provides essential administrative and clerical support, helping ensure accurate documentation, timely distribution of correspondence, and efficient day-to-day operations. The ideal candidate is detail-oriented, highly organized, and able to manage multiple priorities while supporting claims professionals in a fast-paced environment with professionalism and discretion.

• Perform accurate and timely data entry involving medical and claims-related information, ensuring a high level of attention to detail and quality standards
• Enter, review, and update medical terminology, anatomy references, and claim documentation within internal systems
• Apply working knowledge of ICD-10 and CPT coding when indexing, organizing, or updating claim and medical records
• Maintain current awareness of commonly used medical terminology and coding practices relevant to liability claims support
• Sort, review, and distribute daily inbound and outbound mail, medical records, and correspondence to appropriate claims adjusters and nursing staff
• Scan, upload, and index documents into electronic claim files in accordance with established procedures and deadlines
• Support front-office and administrative operations, including providing backup assistance for reception and phone coverage when needed
• Operate standard office equipment such as copiers, scanners, fax machines, mail processing equipment, printers, and multi-line phone systems
• Communicate clearly and professionally with internal team members to ensure accurate routing of information and timely task completion
• Maintain confidentiality and discretion when handling sensitive claim and medical information
• Organize and prioritize administrative tasks to meet daily workflow demands and service expectations
• Work collaboratively with claims team members in a fast-paced, on-site office environment

• High school diploma or equivalent required
• Ability to perform accurate data entry with strong attention to detail
• Proficiency with Microsoft Office applications, including Outlook, Word, and Excel
• Ability to operate standard office equipment, including copiers, scanners, fax machines, mail equipment, and multi-line phone systems
• Strong verbal and written communication skills
• Ability to multitask, prioritize work, and meet deadlines in a structured office environment
• Self-starter with strong organizational skills and the ability to work with minimal supervision
• Demonstrated discretion and ability to maintain confidentiality
• Reliable, predictable attendance during assigned on-site work hours
• Ability to work collaboratively as part of a team in a rapidly changing environment

Nice to Have:

• Bilingual (Spanish) proficiency — highly valued for communicating with claimants, employers, or vendors, but not required.
• Prior experience in an administrative or clerical support role, preferably within insurance, claims, or a professional office setting
• Working knowledge of medical and/or insurance-related terminology preferred

• Accurate and timely completion of administrative and data entry tasks
• Proper sorting and distribution of mail and documents to ensure claims processing timelines are met
• Consistent attention to detail with minimal errors
• Positive feedback from claims professionals regarding responsiveness and reliability
• Effective workload management while meeting daily priorities
• Dependable, on-site attendance aligned with scheduled hours
• Demonstration of professionalism, accountability, and adaptability in daily responsibilities

Why You'll Love Working Here

• 4 weeks (Paid time off that accrues throughout the year in accordance with company policy) + 10 paid holidays in your first year
• Comprehensive benefits :
  Medical, Dental, Vision, Life, and Disability Insurance
• Retirement plans : 401(k) and Employee Stock Ownership Plan (ESOP)
• Career growth :
  Internal training and advancement opportunities
• Culture : A supportive, team-based work environment

Compensation & Compliance

The posted salary reflects CCMSI's good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on…