Administrative Support

Overview

Position Title:

Administrative Support

Location:

Reading, MA (in office)

Schedule:

Part time (15 hours/week), flexible: M-F: 10 am ET - 1 pm ET OR M, W, F: 10 am ET - 3 pm ET

Salary Range: $15.50/hr-$19/hr

Build Your Career With Purpose at CCMSI

At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success.

We don’t just process claims—we support people. As the largest privately‑owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work®, and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day.

The Administrative Support role provides essential administrative and clerical support, helping ensure accurate documentation, timely distribution of correspondence, and efficient day‑to‑day operations. The ideal candidate is detail‑oriented, highly organized, and able to manage multiple priorities while supporting claims professionals in a fast‑paced environment with professionalism and discretion.

• Perform accurate and timely data entry involving medical and claims‑related information, ensuring a high level of attention to detail and quality standards

• Enter, review, and update medical terminology, anatomy references, and claim documentation within internal systems

• Apply working knowledge of ICD‑10 and CPT coding when indexing, organizing, or updating claim and medical records

• Maintain current awareness of commonly used medical terminology and coding practices relevant to liability claims support

• Sort, review, and distribute daily inbound and outbound mail, medical records, and correspondence to appropriate claims adjusters and nursing staff

• Scan, upload, and index documents into electronic claim files in accordance with established procedures and deadlines

• Support front‑office and administrative operations, including providing backup assistance for reception and phone coverage when needed

• Operate standard office equipment such as copiers, scanners, fax machines, mail processing equipment, printers, and multi‑line phone systems

• Communicate clearly and professionally with internal team members to ensure accurate routing of information and timely task completion

• Maintain confidentiality and discretion when handling sensitive claim and medical information

• Organize and prioritize administrative tasks to meet daily workflow demands and service expectations

• Work collaboratively with claims team members in a fast‑paced, on‑site office environment

• High school diploma or equivalent required

• Ability to perform accurate data entry with strong attention to detail

• Proficiency with Microsoft Office applications, including Outlook, Word, and Excel

• Ability to operate standard office equipment, including copiers, scanners, fax machines, mail equipment, and multi‑line phone systems

• Strong verbal and written communication skills

• Ability to multitask, prioritize work, and meet deadlines in a structured office environment

• Self‑starter with strong organizational skills and the ability to work with minimal supervision

• Demonstrated discretion and ability to maintain confidentiality

• Reliable, predictable attendance during assigned on‑site work hours

• Ability to work collaboratively as part of a team in a rapidly changing environment

Nice to Have:

• Bilingual (Spanish) proficiency — highly valued for communicating with claimants, employers, or vendors, but not required.

• Prior experience in an administrative or clerical support role, preferably within insurance, claims, or a professional office setting

• Working knowledge of medical and/or insurance‑related terminology preferred

• Accurate and timely completion of administrative and data entry tasks

• Proper sorting and distribution of mail and documents to ensure claims processing timelines are met

• Consistent attention to detail with minimal errors

• Positive feedback from claims professionals…