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Senior Director, Customer Experience & Service

Job in Reading, Middlesex County, Massachusetts, 01814, USA
Listing for: Bruntworkwear
Full Time position
Listed on 2026-03-01
Job specializations:
  • Customer Service/HelpDesk
  • Management
Salary/Wage Range or Industry Benchmark: 100000 - 125000 USD Yearly USD 100000.00 125000.00 YEAR
Job Description & How to Apply Below
A leading workwear company in Massachusetts seeks a Senior Director of Customer Service and Experience to enhance customer interactions and lead a high-performing team. This role focuses on defining customer service metrics, managing cross-functional collaboration, and developing strategies to scale the customer experience as the company grows. The ideal candidate will have over 10 years of leadership experience in customer service or customer experience within a fast-paced environment, capable of driving data-driven decisions and operational excellence.
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Position Requirements
10+ Years work experience
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