Skilled Trades Customer Service Representative
Listed on 2026-08-20
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Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, Office Administrator/ Coordinator
Skilled Trades Customer Service Representative
Pay: $22–$27/hour
Location:
Reading, MA
- $22–$27/hour (based on experience) + bonus opportunities
- 401(k) with 3% company match
- Health, dental, vision (50% employer-paid)
- 100% employer-paid life + short/long-term disability
- Paid holidays, PTO, and sick time
- Paid birthday off
Schedule:
Monday–Friday, 8:00 AM – 5:00 PM
You're the hub of the operation. Every call, every schedule, every technician route runs through you.
Cooling Unlimited has been serving Middlesex County since 1986. We've built a strong reputation by taking care of our customers-and that starts with the person who answers the phone.
This role sits at the center of day-to-day operations. You'll handle a steady flow of calls, coordinate with techs in the field, and keep schedules and customers on track. Things move quickly, and priorities can shift-being organized and responsive is key. If you're organized, quick-thinking, and great with people, this is a role where you'll make an immediate impact every single day.
WhatYou'll Own
- Scheduling and dispatching HVAC service calls
- Managing incoming calls and customer requests
- Keeping technicians' days running efficiently
- Communicating updates between customers and field teams
- Supporting maintenance program promotion and follow-ups
- Answering calls and creating a strong first impression
- Booking and prioritizing service appointments
- Handling urgent/emergency requests with confidence
- Coordinating with technicians throughout the day
- Following up with customers to ensure satisfaction
- Assisting with light admin tasks and team support
- 1–2+ years in customer service, call center, or inside sales
- Strong multitasking and organizational skills
- Clear, professional communication (phone + written)
- Comfortable working in a fast-paced, high-call environment
- Solid computer skills (Word, Excel, Outlook; typing 30+ WPM)
- Detail-oriented with a "get it done" attitude
- HVAC, plumbing, or skilled trades experience
- Service Titan or similar dispatch software
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