Help Desk​/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to provide hands‑on technical support for staff and faculty in Reading, Massachusetts. This contract position focuses on resolving day‑to‑day hardware, software, and service‑desk issues while helping maintain reliable technology operations across the organization.

• Provide front‑line technical assistance for end users by diagnosing and resolving issues related to computers, email, software, and peripheral devices.
• Route complex problems to the appropriate technical specialists and follow through to ensure timely resolution.
• Set up, image, install, test, and deploy desktops, laptops, operating systems, and approved applications for new and existing users.
• Perform routine maintenance, basic repairs, and cleaning for computer equipment and related devices to keep systems in dependable working order.
• Track loaner devices, maintain technology inventory records, and coordinate warranty service and repair activity for covered equipment.
• Administer the service desk platform, including ticket documentation, operational settings, reporting, and dashboard updates.
• Evaluate hardware performance, document recurring issues, and recommend equipment adjustments or replacement options when needed.
• Support equipment moves, reconfigurations, and physical deployments while ensuring proper setup and adherence to recommended standards.
• Partner with IT leadership on end‑user communications, technology distribution, maintenance planning, and budget‑related recommendations.

• Experience supporting desktop and end‑user technology in a help desk or desktop support environment.
• Working knowledge of Active Directory and user account support tasks.
• Proficiency with Microsoft Windows, including Windows 10 troubleshooting and configuration.
• Ability to investigate and resolve basic technical issues involving hardware, software, and connectivity.
• Experience working with service desk ticketing systems and documenting support activity clearly.
• Strong organization skills with the ability to manage inventory, equipment tracking, and multiple open requests.
• Effective communication skills and a customer‑focused approach when assisting faculty, staff, or other end users.

• Medical, vision, dental, and life and disability insurance.
• Eligibility to enroll in the company 401(k) plan.

2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans.