SR IT Manager

• Employee Type Full Time-non exempt
• Manage Others Yes

Department:
Information Technology
Reports To: CFO
FLSA Status:
Exempt
Location: HQ in Reading with Travel to other location

At Caldera, technology is the backbone of everything we build — from precision manufacturing to operational efficiency across our facilities. The Sr. IT Manager plays a critical role in ensuring our systems, infrastructure, and data are secure, reliable, and aligned with business needs.

This role is both strategic and hands‑on, responsible for leading IT operations across multiple locations while supporting the day‑to‑day needs of employees and leadership. The IT Manager ensures systems run efficiently, supports continuous improvement, and helps drive Caldera’s evolution into a more scalable, technology‑enabled organization.

Competitive compensation package based on proven experience.

Caldera is an industrial fabrication firm with multiple production facilities, in the midst of a strategic transformation from traditional fabrication to an engineered solutions provider. We’re building something scalable, world‑class, and leading in sectors like AI data centers, industrial power and equipment, and national defense. This comprehensive growth plan touches every aspect of our business. Our evolution demands an IT function that can support both our current operations and our ambitious growth trajectory.

We’re seeking a Senior IT Manager who can help strengthen that foundation and provide a future‑looking platform while we expand our capabilities and enhance our processes.

• Oversee daily IT operations, including network, servers, systems, and end‑user support
• Ensure system uptime, performance, and reliability across all locations
• Manage hardware and software lifecycle, including procurement, installation, and maintenance
• Maintain and support ERP, HRIS (e.g., UKG), and other business‑critical systems

• Develop and enforce IT security policies, procedures, and best practices
• Monitor systems for vulnerabilities and respond to security incidents
• Ensure compliance with applicable data protection and industry standards
• Manage backups, disaster recovery plans, and business continuity processes
• Manage IT vendors, service providers, and consultants
• Administer SaaS applications including licensing, renewals, and usage
• Support contract tracking and vendor performance monitoring
• Lead and develop IT staff or external vendors/service providers
• Provide hands‑on support for escalated technical issues
• Establish service levels and ensure timely resolution of IT requests
  
  Promote a customer‑service mindset within IT support

• Lead IT‑related projects, including system implementations, upgrades, and integrations
• Partner with HR, Finance, and Operations on system improvements and automation
• Evaluate and recommend new technologies to improve efficiency and scalability
• Support onboarding/offboarding processes, including system access and equipment setup

• Manage relationships with IT vendors, consultants, and service providers
• Negotiate contracts and monitor vendor performance
• Develop and manage IT budgets, ensuring cost‑effective solutions

• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)
• 5+ years of progressive IT experience, including systems administration and network management
• 2+ years in a leadership or supervisory role preferred
• Experience in a manufacturing or multi‑site environment strongly preferred

• Strong knowledge of network infrastructure, servers, and cloud environments
• Experience with cybersecurity frameworks and best practices
• Familiarity with ERP systems and HRIS platforms (UKG experience a plus)
• Proficiency in Microsoft environments (Office 365, Active Directory, etc.)

• Strong problem‑solving and analytical skills
• Ability to balance strategic thinking with hands‑on execution
• Excellent communication skills with both technical and non‑technical stakeholders
• High level of organization and…