Retention Marketing Manager

We’re leading the way in redefining the workwear category. Our mission is to engineer better boots and apparel for our country’s tradesmen and women by working directly with real workers to learn what they actually need to execute their jobs.

The BRUNT team is not only devoted to improving on the old workwear standards, but we’re also creating a community that tradesmen and women can call their own. From our weekly hangouts at the BRUNT Garage, to hosting events across the country, we’re all about getting boots on the ground and building something real with the BRUNT crew.

The Retention Marketing Manager owns BRUNT’s lifecycle marketing program across our owned channels, SMS and Email, building the flows and segmentation logic that move customers through the full lifecycle: from list growth (including on-site acquisition) through first purchase, repeat purchase, and long-term loyalty. You architect multi-step, conditional customer journeys with D2C revenue, repeat behavior, and customer lifetime value (LTV) as your north star metrics.

You’re also responsible for the broader health of these channels: deliverability, audience growth, engagement, and conversion.

You work on day to day production and also ideate on new flows touchpoints, driving the process from concept to execution to reporting and optimization. This role is both creative and data driven, obsessed with personalization, knows how to trust but verify, thrives in a fast-paced environment, has a willingness to adapt, and is committed to getting things done.

• Lead the hands‑on build of SMS and Email flows directly in Klaviyo & Postscript, partnering with the Email Marketing Associate and creative team on execution and QA.
• Act as BRUNT’s subject matter expert in SMS and Email, tuning our campaign calendar to prioritize the campaign types that consistently drive revenue and brand engagement.
• Be an authority on copy and design, leveraging past performance data to back decisions, and running a thoughtful A|B testing program across campaigns to continuously optimize on a monthly basis.
• Run thoughtful A/B tests in Email/SMS flows (welcome, post purchase) that impact BRUNT’s key objectives. Regularly track and maintain A/B test results and report out on performance internally.
• Build and maintain advanced customer segments from behavioral, transactional, and lifecycle data (RFM, purchase history, engagement, product/category affinity) to power segment‑specific messaging.

• Serve as the in‑house Klaviyo & Postscript expert, owning flow architecture, list/segment hygiene, and deliverability configuration without relying on outside developers or agencies.
• Understand how customer and order data moves between systems (Shopify, Klaviyo, Postscript, Rivo) - custom properties, events, and integration syncs — and troubleshoot when data or triggers break.
• Ensure Email and SMS compliance with CAN‑SPAM and TCPA requirements - managing consent capture, opt‑out processing, and quiet hours adherence to protect deliverability and limit brand risk.

• Work cross‑functionally with the following teams:
  • Acquisition to coordinate ongoing tests/optimizations for new customers (monthly).
  • Operations teams to stay up to speed on product launch plans and inventory positions (weekly).
  • Product to understand upcoming launches and key product features to highlight (ad‑hoc as new products launched).
  • Creative to ensure delivery of assets and improve workflow (weekly)
  • eCommerce team to plan/execute promotional strategy, landing pages, and A|B tests (weekly)
  • Analytics to identify trends in customer behavior that inform tests and strategies, and ongoing maintenance of internal dashboards
  • Loyalty team to align on messaging support for program updates and campaigns (weekly).

• Monitor Email and SMS metrics across campaigns and automated flows / journeys: audience size, open rate, click‑through rate, conversion rate, revenue per delivery.
• Monitor contribution of Email/SMS initiatives to corporate objectives & KPIs.
• Track customer and cohort‑level performance (LTV, repeat…