Stockroom Specialist

Job Details

Job Location:

0021 - Reading, MA - READING, MA 01867
Position Type:
Full Time
Salary Range: $15.00 - $22.00 Hourly

Stockroom Specialists are responsible for providing customers with a unique shopping experience by utilizing the G.U.E.S.T. service approach. They also contribute to the profitability of the store by overseeing day‑to‑day operations, ensuring compliance with all company inventory control practices, and maintaining backroom organization and cleanliness.

• Act as a TPS Champion by modeling the G.U.E.S.T. service approach and consistently delivering world‑class service
• Greet and welcome every customer warmly and enthusiastically
• Understand customer needs by asking open‑ended questions
• Explain product features and benefits in relation to the customer’s needs by providing in‑depth product knowledge
• Suggest additional items to build onto sales by utilizing effective selling techniques
• Thank the customer sincerely and invite them to return and shop again
• Be a TPS Brand Ambassador
• Build customer loyalty by being friendly, attentive and respectful of customers
• Contribute to a positive work environment by modeling ethical behavior, fostering open communication, and maintaining confidential information as required
• Maintain a professional presentation in attire, demeanor, appearance and compliance with the company dress code
• Make decisions with sound judgment, in the best interest of the TPS customer, store team, and business
• Participate enthusiastically in training and development utilizing all training resources available
• Demonstrate initiative to cross‑train in all departments to support bench strength in department leadership
• Train and coach associates in operational tasks, inventory practices, backroom organization, and G.U.E.S.T. service behaviors
• Maintain store inventory integrity through proper receiving practices, reporting discrepancies, processing damages and researching inventory discrepancies in accordance with corporate guidelines
• Perform inventory tasks such as corrections, adjustments, price changes, and stock‑balancing transfers
• Organize and maintain the stock room, storage areas, and bathrooms to meet company standards at all times
• Order and maintain supplies while adhering to a corporate‑issued budget
• Ensure operational communications (Smart Sheet, email, etc.) are acted upon in a timely manner
• Keep IT equipment (registers, computers, electricity and internet control panels) operational and collaborate with the corporate IT team to resolve issues
• After comprehensive training, perform ear piercings and provide a safe, sanitary experience in accordance with state, federal and CDC guidelines (select locations)
• Understand, employ and educate employees on TPS safety standards
• Perform managerial functions such as opening and closing the store, point‑of‑sale operations, managing the sales floor, and coordinating break schedules
• Assist the Store Team Leader in executing strategies to drive sales and customer loyalty through effective sales and service leader behaviors, the Hallmark Crown Rewards Program, TPS Customer Capture, and store events
• Complete all other related tasks and projects within the assigned timeframe
• Comply with all company policies and procedures

• Previous experience in specialty retail is preferred
• Previous experience in specialty retail inventory control is preferred
• Demonstrate the ability to multitask while being attentive to customers
• Be mobile on the sales floor and/or stock room for extended periods of time
• Lift and mobilize medium to large items up to 50 lbs. with appropriate safety techniques
• Work a flexible schedule to include nights, weekends, and holidays
• Work well and be a leader in a team environment
• Demonstrate resourcefulness and initiative to problem‑solve, operate strategically, and act as a team player
• Work autonomously while paying strong attention to organizational detail
• Proficient in Microsoft Office and POS systems

The Paper Store is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local or federal law.