Senior Product Manager - Tech, Grocery Retail & In-Store ; GRAISE

Senior Product Manager - Tech, Grocery Retail & In-Store Experience (GRAISE)

Job  |  Services LLC

Worldwide Grocery Store Tech (WWGST) is seeking a Senior Product Manager – Technical to join our Grocery Retail and In-Store Experience (GRAISE) team to lead next‑generation in‑store hardware and automation initiatives. The role sits at the intersection of consumer‑facing product experience and robotics/automation, driving strategy and execution for the physical devices and automated systems that millions of grocery shoppers and store associates interact with every week—from smart carts and scales to emerging in‑store robotics.

You will own products where the hardware, software, and customer experience must work together. The ideal candidate has shipped consumer products at scale and has hands‑on experience with robotics, automation, or complex electromechanical systems—and knows how to translate that technical depth into delightful customer experiences.

• Own and contribute to the product roadmap for consumer‑facing in‑store hardware, including smart carts, self‑checkout, and automated in‑store systems.
• Define the shopper experience for robotics and automation products—balancing customer delight, safety, reliability, and store operations reality.
• Partner with engineering teams across electrical, mechanical, firmware, computer vision, and software disciplines to define technical requirements and architecture decisions.
• Drive product improvements through data‑driven analysis of device telemetry, customer feedback, and in‑store field performance.
• Lead cross‑functional initiatives spanning hardware, firmware, CV/ML, and software teams; coordinate with design, manufacturing, and operations partners.
• Collaborate with store operations to optimize deployment, maintenance, and fleet management for robotic and automated hardware across diverse store environments.
• Define and track KPIs for consumer hardware and automated systems—uptime, intervention rates, session success, customer adoption, NPS.
• Build business cases for new hardware and automation investments, balancing innovation, unit economics, and scalability across a large physical footprint.
• Work backwards from shopper and associate needs to deliver innovative experiences grounded in how people actually behave in stores.
• Maintain active awareness of emerging consumer tech, robotics, and automation trends; identify opportunities to bring them into grocery.

The Grocery Retail and In‑Store Experience team owns the products that power checkout and in‑store customer engagement—helping shoppers save time and money, and enabling store associates to do their jobs more effectively. Products include Dash Cart, Self‑Checkout (SCO), Point of Sale (POS), Electronic Shelf Labels, Digital Displays, In‑Store Mode for the Amazon app, and a growing portfolio of in‑store automation.

• Bachelor's degree
• 5+ years of technical product or program management experience
• Experience owning and driving roadmap strategy and definition
• Experience with feature delivery and trade‑offs of a product
• Experience contributing to engineering discussions around technology decisions and strategy related to a product
• Experience managing technical products or online services
• Experience representing and advocating for a variety of critical customers and stakeholders during executive‑level prioritization and planning
• Knowledge of project management tools and methodologies (agile to waterfall)

• Master's degree
• Experience using analytical tools such as Tableau, Qlikview, Quick Sight
• Experience building and driving adoption of new tools
• Experience with innovation, development, testing
• Experience in retail or operations
• Knowledge of AWS or cloud technologies

Location:

Hudson, MA, USA. Salary range: $151,200 – $204,600 annually.

Amazon offers comprehensive benefits, including health insurance, 401(k) matching, paid time off, and parental leave.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.