Office Support II; Veterans Affair Department

Position: Office Support II (Veterans Affair Department)
Job Description

• New Hires Starting Rate -$22.09
• 35 Hours Per Week

POSITION SUMMARY:

Performs a variety of typing and clerical duties such as filing, typing, answering, case triage, routing telephone calls, and case scheduling for Veterans. Provides clerical support for the Veterans Affairs Office. Minimal Supervision is provided to perform work.

POSITION RESPONSIBILITIES:

Essential Functions

The duties and responsibilities of this position include, but are not necessarily limited to:

• Performs a variety of tying and clerical duties.
• Customer Service, including assisting and greeting all individuals visiting the office, confirming and scheduling appointments.
• Answers telephone calls and returns all calls left on voicemail.
• Mail or email tax exemption documents to veterans for completion for filing.
• Creates files for Veterans Temporary Assistance applicants and gathers required documents.
• Keeps an inventory of office supplies and toner.
• Clerical duties as assigned.
• Operates various office equipment such as fax, copier, and paper shredder.
• Answers telephone calls and directs questions to the appropriate person.

MINIMUM EDUCATION AND EXPERIENCE:

• High school diploma or G.E.D. certification from a recognized issuing agency.
• Any equivalent combination of experience and training that provides the required knowledge, skills, and abilities.
• Experience with Veterans' compensation and Veterans' benefits programs.
• Experience with Veterans case triage and case management.
• At least one (2) year of experience in general typing and office practices.

MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to perform routine clerical work.
• Ability to use various computer software such as Word and Excel.
• Possess good oral and communication skills.
• Knowledge and use of multi-line telephone equipment.
• Ability to maintain cooperative working relationships with those contacted in the performance of duties, to include all other employees.
• Tact, discretion, and professionalism when dealing with members of the public.
• Ability to handle stress.
• Physical presence in the office is required.

PHYSICAL DEMANDS:

Work involves standing, walking, sitting, lifting, carrying, talking, hearing, using hands to handle, feel objects, tools, or controls, and reaching with hands and arms. Vision abilities required by this job include close vision and the ability to adjust focus. The employee must occasionally lift and/or move up to 40 pounds a distance of 15 feet or less.

WORKING ENVIRONMENT:

Normal office environment

This position description serves as a guideline for communicating the essential functions and other information about the position to the applicant/employee. It is not intended to create a binding employment contract nor cover every detail of the position and may be changed where appropriate.

About Us

Equal Employment Opportunity Statement:

The County of Berks provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, political affiliation or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

About Us:

Berks County is a combination of rich farm country, industry, beautiful parks, entertainment, and top-notch educational institutions. Whether you are interested in County services, the availability of our parks, tax rates, or other county information, this is the place to start.

About the Team

Mission Statement:

It is the mission of Berks County government and all County employees to administer and deliver services to the citizens of the County in the most effective, efficient and professional manner possible within the constraints of the financial resources available.