Clerical Assistant - Delaware County Assistance Office

Position Overview

Join the Department of Human Services as a Clerical Assistant 2 and step into a role that keeps important services running smoothly for local residents. This role offers a positive environment where your attention to detail makes a real difference. You will gain valuable experience while contributing to a mission that strengthens your community.

• Application Processing:
  Access CIS menus to complete file clearances, register applications, and update grant activities.
• Case Initiation:
  Enter client information from applications into the system to prepare cases for Income Maintenance staff.
• Clerical Transactions:
  Input and maintain demographic and case data, process transaction requests, and reconcile case information.
• Reapplication Support:
  Prepare and issue recertification notices, schedule appointments, and handle related forms and data.
• IEVS Actions:
  Retrieve, print, and route IEVS information, record disposition codes, and enter case narratives.
• Customer Service:
  Greet visitors and/or respond to phone calls/voicemails to determine their needs and provide appropriate information or referrals.

• Full‑time employment, 37.5 hours per week.
• Work hours are 8:30 AM to 5:00 PM, Monday through Friday with a 1‑hour lunch.
• Travel and overtime as needed.
• DHS provides excellent benefits, contractual pay increases, paid holidays and leave entitlements, opportunities for advancement and shift selection in addition to a great work environment.
• Work
  
  Conditions:
  
  Assigned duties are performed in a controlled office environment. In counties with District Offices, employees may be reassigned to different work sites due to operational needs. Reassignments will be made in compliance with contract language.
• Telework:
  This position may be eligible for part‑time telework. Specific details of the telework schedule will be discussed during the interview process.
• Salary:
  New employees within the Commonwealth of Pennsylvania begin at a starting salary of $36,108 (before taxes).

• Six months as a Clerical Assistant 1 (or equivalent Federal Government job title).
• High‑school graduation or an equivalent combination of experience and training.
• Meet Pennsylvania residency requirements.
• Preferred:
  Candidates living within Delaware County.
• Must be able to perform essential job functions.

• A conditional offer of employment will require submission of criminal history reports.
• Background investigation must be passed.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law.

All diverse candidates are encouraged to apply.