Clerical Assistant

Position

The Department of Human Services (DHS) is seeking an organized Clerical Assistant 3 to join the Division of Third Party Liability (TPL). The role supports the division by performing clerical tasks that ensure efficient daily operations.

• Free parking
• Full‑time employment, 37.5 hours per week
• Work hours:
  
  8:00 AM‑4:00 PM, Monday–Friday, with a 30‑minute lunch
• Optional telework: up to 3 days per week (subject to change)
• Salary may be non‑negotiable in some cases

• Screen incoming correspondence related to casualty, estate recovery, and other requests for appropriateness, completeness, and urgency
• Independently open cases and process claims, communicating with attorneys, recipients, insurance companies, nursing home facilities, and county assistance offices
• Research and analyze information using databases and respond to lien inquiries
• Compile complex client data for agents and investigators to use in negotiating settlements
• Maintain a file room and answer dedicated hotline calls

• One year as a Clerical Assistant 2 (Commonwealth title or equivalent federal title)
• One year of moderately complex clerical experience
• Or an equivalent combination of experience and training

• Must meet Pennsylvania residency requirements
• Must be able to perform essential job functions
• Commonwealth employees wishing to use seniority rights must apply through the internal posting

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law.

All diverse candidates are encouraged to apply.