Admissions Coordinator, Non-Degree Programs

Admissions Coordinator, Non-Degree Programs University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research,and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education,all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbeswho named Penn one of America's Best Large Employers in 2023.

Admissions Coordinator, Non-Degree Programs

Coordinator, Program

Founded in 1881 as the world's first collegiate business school,the Wharton School of the University of Pennsylvania is shaping thefuture of business by incubating ideas, driving insights, and creating leaders who change the world. With campuses in both Philadelphia and San Francisco, Wharton has over 850 staff, afaculty population of more than 235 renowned professors, and 5,000undergraduate, MBA, executive MBA, and doctoral students.

Each year
13,000 professionals from around the world advance their careers through Wharton Executive Education's individual,company-customized, and online programs. More than 104,000 Wharton alumni form a powerful global network of leaders who transform business every day. Wharton is home to a dynamic community ofstaff, bringing a wide range of skills, experiences, and perspectives. To learn more, visit (Use the "Apply for this Job" box below)..

The Admissions Coordinator supports the effective delivery ofstudent recruitment and admissions, applicant services, and enrollment operations throughout the full application cycle. Therole coordinates applicant tracking, application review, readeronboarding and support, and admissions documentation to promote an efficient and consistent review process. Serving as a key point ofcontact for applicants, families, educators, and partners, the position evaluates and resolves complex inquiries, provides accurate guidance across programs and admissions requirements,audits frontline responses, and maintains helpdesk knowledgeresources.

The position also coordinates virtual and in-person recruitment events, including event research, logistics, staffing,communications, materials, and on-site representation. It tracksparticipation and recruitment outcomes, assesses eventeffectiveness, and recommends improvements informed by data and stakeholder feedback. In addition, the role maintains admissions,recruitment, enrollment, scholarship, and award data; monitors data quality; produces reports and leadership summaries; and developspartner, donor, and stakeholder communications that highlight student experiences, outcomes, and program impact.

• Support admissions operations throughout the application cycle,including maintaining applicant tracking and enrollment activities.
• Assist with application review activities and participate inthe admissions review process using established evaluation criteria.
• Assist with onboarding application readers and supportingapplication readers throughout the admissions cycle.
• Facilitate communication between admissions readers and internal staff to ensure an efficient review process.
• Maintain admissions procedures, documentation, and operational resources to promote consistency across application cycles.

• Serve as a point of contact for applicant, parent, educator,and partner inquiries throughout the admissions and enrollment process.
• Triage helpdesk cases by reviewing contact history, priorinteractions, and related issues and applying deep knowledge ofprogram and course offerings, requirements, and ongoing initiatives to accurately assess each inquiry and determine the appropriate course of action.
• Resolve helpdesk cases related to applications, enrollment,programs, competitions, and general admissions questions, providing accurate and consistent guidance while meeting established service standards.
• Audit Tier 1 helpdesk responses to ensure accuracy,consistency, and quality of customer service.
• Lead annual maintenance and enhancements to Helpdesk Knowledge Base documentation by updating and organizing support resources.

• Research events, fairs, and…