Clerical Assistant 2 - SCI Mahanoy

THE POSITION

As a Clerical Assistant 2 with the Department of Corrections at SCI Mahanoy, you will play a key part in keeping daily tasks on track. This position offers a chance to grow office skills while supporting many departments across the facility. You will help staff, handle phone calls, and complete essential clerical work that makes a difference each day. Step into a role where your efforts support safety, structure, and strong communication.

This role focuses on providing clerical, communication, and administrative support to maintain smooth operations within the institution.

As a Clerical Assistant 2, you will perform the following duties:

• Call Management:
  Answer and direct incoming calls while placing outgoing calls for staff
• Information Support:
  Provide names and locations of frequently contacted personnel to assist in call routing
• Suspicious Reporting:
  Report concerning calls involving inmates or employees to the proper authority
• Clerical Processing:
  Complete clerical work including typing, preparing paperwork, and organizing documents
• Data Entry:
  Input work orders, purchase requests, and payment information into designated systems
• Department Assistance:
  Provide clerical support for maintenance, visitor entry, and appointment coordination

Interested in learning more? Additional details regarding this position may be found in the position description.

• Full-time employment, 37.5 hours per week.
• Work hours are 8:00 AM to 4:00 PM, Monday-Friday, with a 30-minute lunch.
• Telework:
  You will not have the option to telework in this position.
• Salary:
  Selected candidates who are new to employment within the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $36,831 (before taxes).
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

• Six months as a Clerical Assistant 1 ( Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration ) ; or
• Graduation from high school; or
• An equivalent combination of experience and training.

• Must possess keyboarding skills to meet standards for speed and accuracy.

• Must understand how to efficiently use and navigate a personal computer.
• Must have two (2) years or more of experience with the Microsoft systems (Word/Excel/Outlook, etc.) and other software packages to create and maintain spreadsheets/calendars/documents/rosters etc.
• Must have the ability to work with various office equipment such as: scanner, printer, fax machine, computer, tablet, telephone, personal communication devices etc.
• Must have previous experience working in an office setting as a clerk and/or personal assistant.
• Must have the ability to use electronic communication tools/skills, such as video conferencing, and creating meetings in Microsoft Teams or Zoom.
• Must have experience combining and manipulating documents in Adobe Pro software.
• Must have one (1) year or more of experience working with enterprise resource planning software (such as SAP).
• Successful completion of basic training in Elizabethtown, PA is required.
• You must be able to perform essential job functions.

• Ability to stand and operate document scanning machines.
• Previous experience using Microsoft Dynamics.

• You must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.

• Pennsylvania law (51 Pa. C.S. 7103) provides employment preference for…