Client Project Manager

Shift

Monday through Friday, 8:00 AM - 5:00 PM

Are you ready to work making the world a safer, healthier place? Join our mission to continuously move science forward; to innovate and advance all aspects of our business to improve the health and safety of our communities and lives.

Compensation: $45,000 per year

Monday through Friday, 8:00 AM - 5:00 PM

The salary for this position reflects a variety of factors. Compensation will be determined based on the candidate's geographic location, relevant experience, education, skills, and alignment with internal equity. Market conditions, budgetary considerations, and organizational compensation guidelines may also influence the final offer.

At Pace, everything we do is built upon an unwavering commitment to making the world a safer, healthier place. Since 1978, we've continued developing innovative practices that drive sustainability and empower our partners with accurate quality data at every critical moment and milestone.

That's why we need you – your curiosity, your talents, and your drive – to help us advance this important work, and your career.

Join us as a Client Project Manager, where you'll be responsible for end-to-end project ownership—ensuring environmental samples are collected, analyzed, documented, and reported in full conformance with client requirements. This role supports projects representing up to $2M in revenue, depending on experience, client assignments, and business needs, while delivering exceptional technical and customer‑centric service.

• Onboard new clients by providing comprehensive training on products and services and accurately setting up client data and profiles in LIMS
• Build and maintain strong, long‑term client relationships; serve as the primary point of contact for client inquiries, concerns, and escalations
• Conduct regular client check‑ins to ensure satisfaction and proactively address needs
• Monitor sample progress throughout the lab to ensure project timelines are on track
• Coordinate with laboratory departments to ensure timely project execution and resolution of issues
• Provide ongoing education and training to clients to maximize product and service utilization
• Monitor client health, identify potential churn risks, and develop retention and renewal strategies in partnership with sales and operations
• Identify upselling and cross‑sell opportunities and communicate findings to sales and operations teams
• Lead project planning and timing with lab operations, sales, and clients; ensure accurate setup in LIMS, correct pricing, and clear communication
• Identify, track, and resolve project issues promptly
• Ensure project deliverables meet quality standards and client requirements; incorporate feedback to drive continuous improvement
• Manage end‑to‑end project communication and coordination, including status reporting, cross‑functional collaboration, and project closeout activities (deliverables, client satisfaction, invoicing)
• Contribute to departmental efficiency through suggestions and active participation as a team member
• Promote Pace's mission through professional, courteous, and cooperative interactions with customers and staff

• Bachelor's degree in business administration, chemistry, biology, or a related field, or an equivalent combination of education, training, and experience
• Two (2) years of customer service or client‑facing experience
• Strong organizational and time management skills, with the ability to manage multiple projects and priorities
• Excellent communication skills, with the ability to effectively engage clients and internal stakeholders
• Proven ability to build and maintain strong client relationships
• Problem‑solving mindset with the ability to identify issues and drive solutions
• High attention to detail with a focus on accuracy and quality

When you join Pace, you commit to work that makes a positive impact on our communities and our world. We commit to supporting you with benefits and perks that make a positive impact on your life. Full‑time roles are eligible for our comprehensive benefits program which includes…