Customer Business Manager

Nature Sweet® is the world’s largest controlled-environment agriculture company and the leading branded tomato company in North America. From tomatoes and cucumbers to peppers, our products are grown year-round in greenhouse environments that deliver exceptional flavor, freshness, and consistency.

But we’re more than a produce company. We’re a company committed to transforming the lives of agricultural workers in North America through industry-leading wages, education, wellness, and career development opportunities. Our unique culture and business model have been recognized by publications including Forbes and Harvard Business Review.

Customer Business Manager

Location:

Remote, but focused in Northeast or Mid-Atlantic Regions.

The Customer Business Manager supports the day-to-day execution and operational management of the Albertsons Companies business, serving as the lead coordinator across a complex, multi-division customer structure.

This role is responsible for ensuring flawless execution of pricing, promotions, item maintenance, and cross-functional alignment across the account. In addition, the role will take direct ownership of select regional divisions, leading execution and supporting growth initiatives within those markets.

This is a hybrid role combining execution leadership and emerging account ownership
. Success is defined by organization, accuracy, and the ability to manage multiple priorities while driving results in assigned divisions.

• Serve as the lead coordinator for all pricing, promotional, and executional activity across multiple divisions.
• Manage promotion submissions, calendars, and timelines to ensure all deadlines are met.
• Ensure alignment between internal plans and customer requirements across banners and regions.
• Track and validate deductions and trade spend against approved programs.
• Maintain high standards of accuracy across all customer-facing systems and submissions.

• Coordinate item setup, maintenance, and changes across divisions.
• Manage UPC, pack, cost, and product transitions with division-specific requirements.
• Ensure all customer systems reflect accurate and current information.
• Partner with internal teams to resolve discrepancies quickly and effectively.

• Monitor orders vs. forecast across divisions and identify risks or opportunities.
• Partner with demand planning and supply chain to resolve issues.
• Communicate proactively on shortages, overages, and demand changes.
• Support execution to maximize service levels and minimize lost sales.

• Act as the central liaison between sales, customer service, demand planning, finance, and supply chain.
• Ensure alignment on timelines, submissions, and deliverables across multiple work streams.
• Drive internal accountability to meet customer requirements.
• Maintain detailed execution calendars tied to customer cadence.

• Own execution and coordination for assigned regional divisions (e.g., Texas Eastern divisions)
• Support development and execution of division-level plans to drive volume and distribution.
• Prepare materials and participate in division-level customer meetings and line reviews.
• Manage follow-ups and ensure execution of agreed-upon initiatives.
• Serve as a developing point of contact for division stakeholders.

• Serve as primary contact for day-to-day administrative communication with customer teams (pricing, replenishment, category support).
• Manage a high volume of requests, submissions, and follow-ups across divisions.
• Track and resolve open issues to completion in a timely manner.

• Track key account metrics including promotions, orders, service levels, and execution KPIs.
• Identify trends, risks, and inconsistencies across divisions.
• Support preparation of business reviews and internal updates.
• Maintain organized documentation of all submissions and activities.

• Bachelor’s degree preferred
• 1-3 years of experience in CPG, produce, or retail account support
• Experience…