Senior Consultant, Clinical Operating System; cOS

Senior Consultant – Clinical Operating System (cOS)

The Senior Consultant will lead the delivery of cOS engagements with health system clients, turning the operating model from concept into daily practice. This is hands‑on transformation work—standing with leaders and frontline teams to redesign how care is managed, escalated, coached, measured, and continually improved.

• Lead and support delivery of cOS engagements across the full lifecycle: assessment, implementation, go-live, sustainment, and evolution
• Coach leaders at all levels—unit, department, hospital, and system—on adopting cOS standard work and daily management routines
• Translate cOS methodology into practical, observable behaviors that improve reliability, accountability, and frontline engagement
• Serve as a trusted, credible on‑site partner to clinical, operational, quality, safety, patient experience, and executive leaders
• Ensure implementations are operationally sound and technology‑enabled, with software embedded into workflows—not operating alongside them
• Partner closely with product, engineering, and analytics teams to surface workflow insights, adoption barriers, and enhancement opportunities
• Support adoption of cOS tools (dashboards, rounding tools, escalation workflows, event reporting, reliability metrics)
• Identify opportunities to reduce manual work through improved workflow design, automation, integration, or configuration
• Contribute to building and scaling a new cOS service line, including playbooks, tools, and repeatable delivery models

• Remote (U.S.)
• ~80%, typically aligned to a primary client in the U.S. (Monday–Thursday onsite)

• Build something new:
  Help shape and scale a next‑generation service line from the ground up
• Do work that matters:
  Direct impact on patients, families, clinicians, and healthcare leaders
• Be on the front lines:
  Spend meaningful time in clinical environments driving real behavior change
• Operate across domains:
  Clinical operations, safety, quality, experience, engagement, and technology
• See results over time:
  Work in long‑arc engagements where improvements compound and sustain
• Influence the future:
  Help evolve a technology‑enabled operating model for health systems
• Bridge product + practice:
  Bring frontline insights directly into product and platform development

• 7+ years of experience in healthcare, including operations, clinical transformation, performance improvement, or high‑reliability environments
• Deep experience across patient experience, employee experience, safety, and/or quality solutions
• Seeking a tech‑forward healthcare operator or implementation leader
• Have led real operational change in clinical settings
• Understand how product, data, dashboards, workflow tools, and integrations influence adoption
• Translate insights into actionable improvements for both operations and technology teams
• Understand how technology shapes how work gets done
• Proven success implementing operational change—not just advising
• Deep experience with daily management systems (e.g., tiered huddles, leader rounding, visual management, escalation pathways, standard work)
• Ability to coach leaders in real time, from frontline managers to senior executives
• Strong systems thinking—able to distinguish local issues from broader operating model challenges
• Comfort working in active clinical environments (hospital units, shift changes, frontline workflows)
• Strong communication, facilitation, and relationship‑building skills
• High level of ownership, adaptability, and credibility with clients
• Bachelor’s degree required

The expected base salary for this position ranges from $116,000 - $160,000. Salary offers are based on relevant skills, training, experience, education, and applicable licensure or certifications. Successful candidates are eligible for a discretionary bonus or commission tied to results, in addition to a competitive benefits package.

Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and committed to a diverse workforce. We do not discriminate on the basis of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, or disability.

Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Employees who have access to compensation information must not disclose it to individuals lacking such access unless required by law or in furtherance of an investigation.

All your information will be kept confidential according to EEO guidelines.